Technical Support Engineer | Al-Futtaim Automotive - BYD | KSA
Role Overview
Serves as the dealership’s highest technical authority for complex diagnostics, warranty escalations, and OEM technical coordination.
Supports workshop supervisors and technicians with advanced or repeat faults and ensures diagnostics and repairs meet OEM standards.
Develops workshop capability through coaching, technical excellence, and continuous improvement.
Key Skills for This Role
Full Job Posting
Position summary
Serves as the dealership’s highest technical authority for complex diagnostics, warranty escalations, and OEM technical coordination.
Supports workshop supervisors and technicians with advanced or repeat faults and ensures diagnostics and repairs meet OEM standards.
Develops workshop capability through coaching, technical excellence, and continuous improvement.
Diagnostics and case resolution
- Lead diagnosis and resolution of complex, repeat, or high-priority cases escalated from the workshop.
- Use structured diagnostic methods, advanced tools, OEM systems, and technical documentation.
- Find fault root causes, define corrective actions, and document detailed case reports.
OEM liaison and field actions
- Act as the dealership’s primary technical contact with OEM or principal technical-support teams.
- Manage recalls, Special Service Campaigns, and field actions through completion.
- Prepare technical reports, Product Quality Reports, and warranty escalation cases to OEM requirements.
- Communicate and comply with OEM technical updates, service bulletins, and field actions.
Coaching and continuous improvement
- Coach technicians on complex repairs, diagnostic strategies, and new technologies; deliver training sessions, workshops, and toolbox talks.
- Work with Technical Trainers to identify skills gaps and implement development plans.
- Maintain a knowledge base of common faults and diagnostic approaches.
- Review comeback rates, First Time Right results, and warranty claims to identify improvements and reduce repeat repairs.
- Ensure work meets OEM diagnostic and repair standards for warranty claims and audit readiness.
Education and experience
- Bachelor’s degree in Automotive Engineering, Mechanical Engineering, Electrical Engineering, or a related discipline.
- At least 7–10 years of progressive experience in a franchised automotive dealership workshop.
- Proven record resolving complex technical issues and supporting advanced diagnostics.
- Experience with OEM technical teams, warranty departments, or technical support functions.
- Essential exposure to EV, hybrid systems, ADAS, and modern vehicle electronics.
Technical qualifications
- Expert proficiency in OEM diagnostic platforms, scan tools, and oscilloscope-based diagnostic equipment.
- Deep understanding of powertrain, chassis, body electronics, and high-voltage systems.
- Able to perform root cause analysis and prepare structured technical reports.
- Working knowledge of DMS platforms, warranty systems, OEM portals, and technical reference tools.
- Proficient in Microsoft Excel and PowerPoint for reporting, analysis, and presentations.
- OEM Master Technician certification or an equivalent advanced technical qualification is highly preferred.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Unknown
Senior Software Engineer, AI Platform
Riyadh, KSA
Mirai, a Scopely Studio, seeks a Senior Software Engineer for its AI Platform team to build internal AI tools and shared platform services. You will ship LLM-powered product features in TypeScript and Python and turn rep
Computer Electronics Assembly & Test Technician
, CAN
The employer is seeking a detail-oriented technician to assemble, wire, and test computer, electronic, and electromechanical products in a manufacturing environment. Candidates should be able to interpret schematics and
Electronics Technician – Assembly & Test
Saskatoon, CAN
Teal is seeking a hands-on electronics technician to assemble, rework, provision, and test electronics for EV fast chargers. Candidates need soldering skills, the ability to read schematics and wiring diagrams, and exper
Maintenance Technician
Sydney, CAN
Protocase is seeking a safety-conscious Maintenance Technician to maintain and repair production machinery and supporting equipment. The role requires 1–3 years of relevant hands-on experience or equivalent practical tra
Land Surveyor
, UAE
A construction employer in the UAE is hiring a Land Surveyor to conduct land and topographic surveys, setting-out works, and site measurements. The role involves operating GPS/GNSS, total stations, and auto levels, verif
Driver Cum Painting Foreman
, UAE
A Dubai painting contracting company seeks an experienced Driver Cum Painting Foreman to supervise painting teams and coordinate site activities. The role involves transporting workers and materials, allocating tasks, an
Haib Truck Driver
Abu Dhabi, UAE
SERH Group is hiring experienced Haib truck drivers for its operations in Habshan, Abu Dhabi. Drivers operate Haib trucks to transport materials and equipment, conduct daily vehicle inspections, secure loads and follow U
Marketing Communications Coordinator – UAE Nationals
Abu Dhabi, UAE
SERH Group seeks a hands-on Marketing & Communications Coordinator to coordinate corporate events, exhibitions, activations and community initiatives in Abu Dhabi. The role involves supplier and agency coordination, even
Senior Software Engineer, AI Platform
Riyadh, KSA
Computer Electronics Assembly & Test Technician
, CAN
Electronics Technician – Assembly & Test
Saskatoon, CAN
Maintenance Technician
Sydney, CAN
Land Surveyor
, UAE
Driver Cum Painting Foreman
, UAE
Haib Truck Driver
Abu Dhabi, UAE
Marketing Communications Coordinator – UAE Nationals
Abu Dhabi, UAE