Technical Support Engineer

Who you are: A support-first, customer-driven problem solver with strong technical instincts

Salary: $90K - $130K [based on experience and location]

Time zone: Eastern Time Zone

Junction powers modern healthcare companies through clean, reliable APIs. Our customers expect fast and accurate answers because they’re building patient-facing products that can’t break.

We’re hiring a Technical Support Engineer who is:

Customer obsessed: You like helping people unblock real problems

Technical at the core: You’re comfortable reading code and navigating logs

Support-minded: You see support as a craft, not a stepping stone

Impact-focused: You care about getting to the real root of a problem, not just the quickest workaround.

This role is for someone who loves technical support and wants to be excellent at it.

Eliot, Customer Support Lead — your manager and partner in building world-class support

Andy, Technical Support Engineer — your peer, working daily in code and logs

The wider engineering, product, sales and ops teams — we’re ~35 people, flat and collaborative

You’ll sit at the centre of how the company operates.

Investigate and diagnose technical issues

Trace issues through logs and our services

Understand and reproduce errors to find the root cause

Share clear updates with customers and engineers

Think like an engineer, act like a support specialist

Read code to spot where things break

Use AI tools to speed up debugging

Make small fixes when appropriate, and escalate when needed

Deliver a great customer experience

Work with users from senior engineers to non-technical operators

Adjust your communication based on the audience

Respond quickly with accurate, thoughtful answers

Improve our documentation, tooling & processes

Write clear docs that reduce repeat questions

Build small tools or scripts to speed up your workflow

Flag recurring issues and suggest improvements

You genuinely enjoy helping people. Unblocking customers gives you energy — support is something you take pride in.

You’re mission-driven. Building technology that improves healthcare matters to you.

You’re a technical problem solver. You like digging into complex issues, tracing through systems and thinking on your feet.

You’re comfortable in startup environments. Things move quickly, not everything is defined, and you help bring clarity.

You communicate clearly. You can explain technical things in a way that makes sense for whoever you’re speaking with.

You’re comfortable with code. You’ve spent a couple of years writing or debugging Python (or similar) and can work through unfamiliar codebases confidently.

Initial call - 30 minutes with Lyn, Technical Recruiter

Behavioural interview - 30 minutes with Eliot - Customer Support Lead

Technical interview (live debugging pair programming) - 60 minutes with x2 engineers

Paid trial day - learn what it would be like to work here and meet the rest of the team

Backend Stack: Python (FastAPI), Go, PostgreSQL, Google Cloud Platform (Cloud Run, GKE, Cloud BigTable, etc), Temporal Cloud

Frontend Stack: TypeScript, Next.js

API docs are here: https://docs.junction.com/

Company handbook is here with engineering values + principles

We only hire folks physically based in GMT and EST timezones - more information here

We do not sponsor visas right now given our stage