Technical Support Associate

Qualifications

• Education: High school diploma is required. Associate's degree or equivalent work experience is preferred.
• Work Experience: 1+ years of work-related experience. Experience in healthcare is preferred.
• Remote Work Experience: Experience working in a remote workforce culture is a plus.
• Technical Skills: Strong understanding of Google Apps, NinjaOne, Salesforce, and experience with iOS, Android, Windows, and Desktop Mac systems. Familiarity with networking concepts is a plus.
• Customer Focus: Strong customer service and communication skills. Ability to interact professionally with customers to gather information and provide technical assistance.
• Adaptability: Ability to quickly adapt to changing processes, procedures, and technologies in a fast-paced environment.
• Problem-Solving: Excellent problem-solving skills, with the ability to research, analyze, and resolve complex technical issues.
• Productivity: Proven ability to maintain high levels of productivity while delivering quality support and meeting defined SLAs.
• Team Player: Collaborative mindset and willingness to work with cross-functional teams to resolve issues and contribute to the overall success of the organization.
• Documentation Skills: Strong documentation skills to accurately record customer interactions, technical solutions, and issue resolutions.
• Continuous Learning: Passion for learning and staying up to date with the latest technology trends and industry best practices.
• HIPAA Compliance: Understanding and ability to comply with all HIPAA rules and regulations.