Technical Support Analyst

About This Role

ROLE PURPOSE:

A Technical Analyst job description involves bridging business needs with IT solutions, focusing on researching, analyzing, and implementing systems, software, or financial strategies, requiring strong analytical, problem-solving, and communication skills to support operations, troubleshooting issues, and contribute to strategic planning in areas like IT infrastructure or market analysis. Key duties include analyzing data, troubleshooting technical issues, collaborating with teams, managing projects, and recommending technology solutions.

Key responsibilities

· System Analysis & Support: Analyze business needs, research data, Analyze and optimize merchant risk and fraud detection flows in partnership with Risk and Compliance Team

· Solution Development: Develop and implement technical system enhancements, recommend software/hardware, and design solutions for complex applications. Define the solution design, ensuring technical solutions accurately reflect business requirements and adhere to performance, security and scalability standards.

· Project Management: Participate in project planning, create project specifications, and oversee analysis projects.

· Stakeholder Collaboration: Act as a liaison between technical teams and business stakeholders, communicating technical implications and gathering requirements.

· Reporting & Documentation: Create reports, documentation, and maintain knowledge of technological advancements

· Monitoring: Create reports, documentation, and maintain knowledge of technological advancements

· Define acceptance criteria and success metrics for all requirements.

· Lead and coordinate user acceptance testing and system integration testing activities, ensuring the delivered solution meets the defined business requirements and quality standards.

· Support post-implementation validation and monitoring to ensure business value realization and stable operation

Specialist Skills / Technical Knowledge, Technical Competencies Required for this role:

· Experience (7 – 10 Years) with specific card schemes compliance projects.

· Experience (4 – 5 Years) with TSYS Acquiring Suite and having in depth knowledge of TSYS FraudGuard systems

· Experience (7 – 10 Years) with payment acquiring systems (Authorization and Back-office)

· Relevant experience of working with Merchant Acquirers or Cards Divisions of large banks or Vendors. (Mandatory)

· In depth knowledge of Enterprise Fraud and Risk Management System(EFRMS) is a must.

· Bachelor’s degree in computer science, IT, Finance, or related field

· Strong analytical, problem-solving, communication, and interpersonal skills.

· Proactive, collaborative attitude and gravitas to work on a client site.

· Good communication and presentations skills.

· Preferably understand Islamic Banking & Shariah workflows.

Pay: AED15,000.00 - AED25,000.00 per month

Work Location: In person