Technical Support Advisor 1st Line FTC until March 31st 2027

£30- £40,000 depending on experience

Focus Group is a £300m-revenue technology services company backed by Hg Capital, supporting over 30,000 SME customers across the UK with their essential business technology.

Following our $1bn valuation in 2024, we're scaling fast — and the people behind our technology are central to everything we do.

The role

We're looking for an experienced IT Technical Support Analyst to join us on a fixed term basis through to the end of March 2027.

Based hybrid at our Shoreham office, you'll be joining a strong team of support engineers who are at the heart of delivering technical excellence for our many customers across the UK.

Whether it's a tricky desktop issue or a more complex infrastructure problem, you'll bring sharp troubleshooting instincts and the know-how to see it through to resolution.

What you'll be doing

You'll handle a broad mix of 1st and 2nd line support requests — diagnosing, troubleshooting, and resolving issues across desktop hardware and software, Microsoft 365 (Microsoft's cloud-based productivity suite), Intune (Microsoft's device management platform), Azure Virtual Desktop (AVD), and a range of other modern workplace technologies. You'll be methodical, user-focused, and able to communicate clearly with people at all levels of technical confidence.

You'll need solid, hands-on experience in a similar IT support role, with a strong track record of resolving issues efficiently and professionally.

Specifically, we're looking for:* Extensive experience supporting desktop and end-user technologies

• Strong working knowledge of Microsoft 365, Intune, and Azure Virtual Desktop (AVD)
• Excellent troubleshooting skills — you can diagnose root causes, not just apply quick fixes
• The ability to manage your own workload and prioritise effectively in a busy environment
• A calm, helpful approach and a genuine desire to deliver great service

Why Focus Group?

We're ambitious, growing, and invested in our people.

You'll join a team that genuinely collaborates, values doing the right thing, and takes pride in the service it delivers.

Even as a fixed term hire, you'll be part of something meaningful — contributing to a business that's redefining managed technology services for thousands of customers across the UK.

*Let's connect.

Let's grow.*

IND1### Benefits

• Holiday Allowance - 24 days + bank holidays + birthday leave.
• Hybrid working options - performance depending.
• Enhanced maternity, paternity and adoption leave.
• Paid volunteering day * regular charity events.
• Wider company benefits across health, financial wellbeing, Pension etc.

Established in 2003, we’re proud to be one of the UK’s leading independent providers of essential business technology.

At Focus Group you can be proud of what you do, how you do it and feel a true part of the team.

We work hard to create an inclusive, collaborative and rewarding environment where you are inspired to achieve brilliant things and really make a difference to the future of our business.

Ultimately, we’re proud to have built a successful business which is also an outstanding place to work.

A workplace where people thrive, where they can express themselves, have fun, create careers and feel recognised for their achievements.

Focus Group data privacy notice:-

https://focusgroup.co.uk/information/privacy-notice/