Technical Success Director
Role Overview
Lead the strategy, deployment, adoption, and optimization of clinical applications across radiology practices, ensuring alignment with operational and clinical goals.
Leverage deep expertise in medical imaging workflows, PACS, RIS, imaging informatics, and AI-assisted diagnostic technologies, while ensuring compliance with healthcare and imaging regulations.
Drive radiologist and end-user adoption through onboarding, training, technical enablement programs, and workflow optimization initiatives.
Manage, mentor, and develop a team of Technical Success Managers focused on successful implementations, user satisfaction, and continuous improvement.
Serve as a trusted partner to Product, Engineering, and Clinical Operations teams, translating practice feedback into product enhancements and roadmap priorities.
Monitor and improve key performance metrics including application adoption, user satisfaction, deployment success, workflow efficiency, and operational outcomes.
Act as the primary escalation point for technical issues, ensuring timely resolution and a high-quality customer experience during deployments and ongoing support.
Support practices through critical transitions with up to 50% travel, occasional evening/weekend/on-call responsibilities, and the flexibility to work outside standard business hours as needed.
Full Job Posting
POSITION SUMMARY
Lead the strategy, deployment, adoption, and optimization of clinical applications across radiology practices, ensuring alignment with operational and clinical goals.
Leverage deep expertise in medical imaging workflows, PACS, RIS, imaging informatics, and AI-assisted diagnostic technologies, while ensuring compliance with healthcare and imaging regulations.
Drive radiologist and end-user adoption through onboarding, training, technical enablement programs, and workflow optimization initiatives.
Manage, mentor, and develop a team of Technical Success Managers focused on successful implementations, user satisfaction, and continuous improvement.
Serve as a trusted partner to Product, Engineering, and Clinical Operations teams, translating practice feedback into product enhancements and roadmap priorities.
Monitor and improve key performance metrics including application adoption, user satisfaction, deployment success, workflow efficiency, and operational outcomes.
Act as the primary escalation point for technical issues, ensuring timely resolution and a high-quality customer experience during deployments and ongoing support.
Support practices through critical transitions with up to 50% travel, occasional evening/weekend/on-call responsibilities, and the flexibility to work outside standard business hours as needed.
DESIRED PROFESSIONAL SKILLS AND EXPERIENCE
- Bachelor’s degree in healthcare informatics, information technology, biomedical engineering, or related field preferred; Master’s degree preferred.
- 10 years of experience in radiology informatics, clinical application management, or healthcare IT with leadership responsibility.
- Proven track record of driving clinical application deployment, end-user adoption, and workflow optimization in a healthcare or radiology environment.
- Strong leadership, communication, and interpersonal skills with the ability to engage both technical and clinical stakeholders.
- Ability to thrive in a fast paced environment and utilize data to drive adoption rates.
WHY MOSAIC CLINICAL TECHNOLOGIES
Competitive Benefits package – Eligibility starts the month after hire, with tiered options to choose from.
Compensation Reviews, Career Growth Opportunities
Flexible Remote Schedules
Generous PTO Plans and Paid Holidays
Proudly Certified as a Great Place to Work for Five Consecutive Years
COMPENSATION
- The salary range for this position is $123,000.00 – 192,000.00. Final determinations may vary based on several factors including but not limited to education, work experience, certifications, geographic location etc. This role is also eligible for an annual discretionary bonus. In addition to this range, Radiology Partners offers competitive total rewards packages, which include health & wellness coverage options, 401k benefits, and a broad range of other benefits such as family planning and telehealth (all benefits are subject to eligibility requirements).
- Mosaic Clinical Technologies is an equal opportunity employer. MCT is committed to being an inclusive, safe and welcoming environment where everyone has equal access and equitable resources to reach their full potential. We are united by our Mission to Transform Radiology and in turn have an important impact on the patients we serve and the healthcare system overall. We hold that diversity is a key source of strength from which we will build a practice culture that is inclusive for all. Our goal is to empower and engage the voice of every teammate to promote awareness, compassion and a healthy respect for differences.
- CCPA Notice: When you submit a job application or resume, you are providing Mosaic Clinical Technologies with the following categories of personal information that the Company will use for the purpose of evaluating your candidacy for employment: (1) Personal Identifiers; and (2) Education and Employment History. Mosaic Clinical Technologies participates in E-verify.
- Beware of Fraudulent Messages: Mosaic Clinical Technologies or Radiology Partners will never request payment, banking or other financial information in exchange for interviews or as part of the hiring process. Additionally, we will not send checks for deposit into your bank account at any stage of recruitment. All communication during the interview and hiring process should come from an email address ending in “@radpartners.com.” If you suspect you are receiving a fraudulent job offer or solicitation from Radiology Partners or one of our local practices, please email [email protected] to notify our team.
Requirements
- Bachelor’s degree in healthcare informatics, information technology, biomedical engineering, or related field preferred; Master’s degree preferred.
- 10 years of experience in radiology informatics, clinical application management, or healthcare IT with leadership responsibility.
- Proven track record of driving clinical application deployment, end-user adoption, and workflow optimization in a healthcare or radiology environment.
- Strong leadership, communication, and interpersonal skills with the ability to engage both technical and clinical stakeholders.
- Ability to thrive in a fast paced environment and utilize data to drive adoption rates.
About Mosaic Clinical Technologies
Parent group profile
Radiology Partners
A leading physician-led and physician-owned radiology practice.
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