Technical Service Delivery Specialist Cloud

Alnafitha IT is a leading independent provider of IT services and solutions in Saudi Arabia, founded in 1993.

As a fully Saudi-owned company, we have established ourselves from a startup business to a market leader, offering a comprehensive range of IT solutions tailored to meet the unique requirements of our clients.

Our expertise spans across various domains, including Microsoft, AWS, ManageEngine, and Zoho Solutions, ensuring that we deliver strategic IT solutions that drive digital transformation and operational excellence to our clients.

With over 30 years of experience, Alnafitha IT has successfully completed more than 4,000 projects, serving over 3,000 satisfied customers, and collaborating with 65+ partners.

Our commitment to excellence is evident in our customer-centric approach, which emphasizes engagement, collaboration, and a relentless pursuit of quality in every interaction

Our vision is to be the Kingdom's most customer-centric provider for digital transformation and consultation, fostering innovation and excellence in all our solutions.

We are dedicated to optimizing operational efficiency and ensuring effective resource utilization to enhance customer satisfaction and profitability

At Alnafitha IT, we believe in empowering our employees and nurturing their growth, which is essential for driving leadership in technology and customer satisfaction.

As we continue to expand our presence in the IT landscape, we remain committed to delivering cutting-edge solutions that not only meet but exceed our clients' expectations.

The Technical Service Delivery Specialist – Cloud is an experienced individual contributor responsible for executing and handling cloud service delivery across client environments.

Working primarily within Microsoft Azure, AWS, and hybrid platforms, this role applies solid technical knowledge and practical judgment to ensure cloud services are delivered reliably, securely, and in line with contracted SLAs.

The Senior Specialist handles complex operational tasks with meaningful independence, engages clients professionally on technical matters, and contributes to service improvements based on accumulated experience — without taking on a leadership, architecture, or team management mandate.

_Key Responsibilities:_