Technical Program Manager/Sr Technical Program Manager

Work closely with cross organizational teams, including analysis of the opportunity pipeline to develop leading indicators that predict business opportunities and expansion challenges with accuracy. Act as a capacity ‘Account Manager' for all regional capacity opportunities and challenges. Become a trusted advisor to regional leadership teams for infrastructure planning, execution, and resolution of capacity-related issues. Synthesize key feedback from customers, partners, and field to HQ with the goal of identifying sales blockers and best practice process improvements to enhance worldwide selling capability and efficiency. Communicate progress, isolate key challenges and opportunities, and accelerate decision making. Assist with Resiliency architecture and long term planning strategy around capacity. Bachelor's Degree AND 2+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience. 1+ year(s) of experience managing cross-functional and/or cross-team projects. 4+ years of experience managing cross-functional and/or cross-team projects. 1+ year(s) of experience reading and/or writing code (e.g., sample documentation, product demos). Quantitative and analytical skills/experience; understand business metrics, financial modeling, and demonstrate proficiency with financial calculations required for capacity planning. Organizational and interpersonal skills demonstrated by cross-group delivery, especially between sales, operations, engineering, and business groups. Problem solving, judgment, decision making and strategic capabilities, complemented with innate curiosity to understand underlying details and a bias for action in solving complex problems.

communicating (written and verbal) with customer, partner, and field empathy and ability to create and deliver executive-friendly presentations.

working across business groups in isolation, think critically, and act decisively in ambiguous situations.

Technical Program Management IC3 - The typical base pay range for this role across the U.S. is USD $102,100 - $202,200 per year.

There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $133,800 - $219,200 per year.

Certain roles may be eligible for benefits and other compensation.