Technical Program Manager, MarTech

Responsibilities

• Own the integrated delivery plan across CRM strategy and delivery, Salesforce platform, and data and analytics workstreams, including milestones, dependencies and critical path.
• Lead program transitions from incumbent agencies or platforms, including knowledge transfer, system access, parallel operations, cutover readiness and post-cutover stabilization.
• Run intake for new requests: log, size and prioritize work with program leadership, and assign it to the right team.
• Track and manage dependencies across workstreams and with client technology, security, legal and approval teams.
• Maintain risk, issue and decision logs, and escalate early with clear options and recommendations.
• Manage lead times for client review, approval and routing processes so campaign and journey deadlines are met.
• Coordinate security reviews, data agreements and system access milestones with client and internal teams.
• Facilitate recurring delivery syncs and provide workstream status for consolidated program reporting.
• Produce and maintain delivery artifacts, including runbooks, RACI, launch checklists, QA processes and escalation models.
• Partner with program management and account leadership to keep the delivery plan aligned with the overall program plan and client priorities.
• Drive continuous improvement in delivery practices, tooling and team coordination.

Requirements

• 7+ years of program or project management experience, including at least 3 years running technical MarTech, CRM, CDP or data programs.
• Experience delivering programs on enterprise marketing platforms such as Salesforce Marketing Cloud, Salesforce Data 360, Adobe Experience Cloud or comparable platforms.
• Proven experience managing platform transitions, agency transitions or large-scale implementations where live programs could not be disrupted.
• Strong understanding of the technical lifecycle of CRM programs: data ingestion, audiences, journeys, QA and deployment.
• Experience coordinating multiple teams and partners across strategy, technology, data, creative and client stakeholders.
• Proficiency with program management tools such as Teamwork, Jira, Asana, Smartsheet or similar.
• Strong written and verbal communication, with the ability to produce clear plans, status updates and risk summaries for technical and executive audiences.
• PMP, PgMP, Scrum or equivalent certification, or demonstrated equivalent experience.

Preferred Qualifications

• Experience with enterprise security assessments, data processing agreements and system access provisioning in large enterprise environments.
• Automotive, OEM or dealer-network CRM program experience.
• Background in MarTech consulting, agency delivery or professional services.
• Experience leading distributed teams across multiple time zones.
• Familiarity with agile and hybrid delivery methods for marketing technology programs.

Work Environment

Additional information