Technical Program Manager II - FDE

Analysis of Customer/Stakeholder and Business Needs Identifies opportunities and gaps across products, services, systems, and infrastructure using customer/stakeholder feedback, telemetry, and AI. Builds business cases, assesses feasibility, and supports transformation initiatives. Product/Service/Solution Definition Defines program goals, priorities, deliverables, risks, and mitigations for multiple functional areas. Partners with Engineering, Design, Security, and other teams to shape technical solutions and architecture. Defines success criteria, OKRs, KPIs, telemetry requirements, and return on investment. Product/Service/Solution Development Orchestrates cross-functional teams and partners to deliver programs and integrated solutions. Manages schedules, dependencies, risks, tradeoffs, and stakeholder alignment, using AI and automation to improve execution. Drives roadmaps, release plans, testing, and delivery while ensuring quality, security, privacy, accessibility, safety, and Responsible AI requirements. Product/Service/Solution Performance Monitors performance through usage, quality, cost, customer/stakeholder feedback, and other KPIs. Uses telemetry, AI, experimentation, and customer insights to identify opportunities and drive continuous improvement. Improves operational reliability, supportability, and live-site processes, and serves as a technical advisor in customer and stakeholder engagements. Bachelor's Degree AND 2+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience. 1+ year(s) of experience managing cross-functional and/or cross-team projects. Bachelor's Degree AND 5+ years experience engineering, product/technical program management, data analysis, or product development OR equivalent experience. 4+ years of experience managing cross-functional and/or cross-team projects. 1+ year(s) of experience reading and/or writing code (e.g., sample documentation, product demos). Understanding of concepts and operations is preferred.