Technical Program Manager CX Tooling
Role Overview
The CX team at Polymarket is small, fast, and responsible for the experience of a global user base that trades on real-world events around the clock.
Right now, the team runs on a mix of tooling that works, but not as well as it needs to.
That changes with this hire.
You will own the CX tech stack end to end: the ticketing platform, CRM, AI automation including Decagon, and the integrations that tie them to Polymarket's product.
This is not a coordination role.
You will set the roadmap, write the specs, run the rollouts, and hold the vendor relationships.
When Operations has a problem, you turn it into something Engineering can build.
When a tool goes live, you own whether it lands.
This role matters because every agent on the CX team, human or AI, is only as effective as the systems underneath them.
The person who takes this role will have real influence over how Polymarket scales support as the platform grows.
That means making hard prioritization calls, shipping things that work now while building toward what works long-term, and staying close enough to the product to anticipate what CX will need before it becomes urgent.
Key Skills for This Role
Full Job Posting
Pay Transparency
Base salary range: $200,000 to $250,000, plus equity and benefits.
This is a good-faith range for the level we're hiring at. Experience varies widely within a title here, so if your expectations fall outside it, reach out anyway. We're always happy to talk it through.
About Polymarket
Private blockchain-based prediction market platform where users trade on outcomes of real-world events.
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