Capacity Planning Lead
Role Overview
Polymarket's support demand doesn't follow a schedule.
An election call, a disputed market resolution, or a surprise championship finish can multiply ticket volume in hours.
The CX team handles that reality every day, and right now they're doing it without a real WFM function behind them.
That changes with this hire.
You'll build Workforce Management for CX from the ground up: long-range capacity planning, short-range forecasting, scheduling strategy, and the headcount models that drive both in-house hiring and BPO commitments.
The function doesn't exist yet in any formal sense.
You'll define what it looks like, hire into it starting with a Real Time Analyst, and own it end to end.
This is a high-ownership role with direct impact on service levels, vendor spend, and the customer experience during the moments that matter most.
If you want a WFM function that someone else already built, this isn't it.
If you want to build the right one from scratch at a company where the stakes are real and the demand spikes are genuinely unpredictable, it is.
Full Job Posting
Pay Transparency
Base salary range: $200,000 to $250,000, plus equity and benefits.
This is a good-faith range for the level we're hiring at. Experience varies widely within a title here, so if your expectations fall outside it, reach out anyway. We're always happy to talk it through.
About Polymarket
Private blockchain-based prediction market platform where users trade on outcomes of real-world events.
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