Technical Program Manager, Customer Onboarding

Key Responsibilities

• Program Leadership: Own the customer onboarding program, establishing clear objectives, priorities, governance, operating rhythms, and measures of success across the deployment portfolio.
• Portfolio Management: Maintain a program-level view of active customer deployments, identifying critical dependencies, capacity constraints, systemic risks, and opportunities to improve execution.
• Cross-Functional Leadership: Align Project Management, CSEs, SAs, CSMs, Product, and customer stakeholders around priorities, ownership, dependencies, and outcomes. Drive accountability without direct authority.
• Program Governance Establish consistent program reviews, stage gates, risk management, escalation paths, decision frameworks, and leadership reporting.
• Risk & Dependency Management Proactively identify risks and cross-functional dependencies, drive resolution of complex blockers, and escalate decisions requiring leadership intervention.
• Program Performance Define and track onboarding KPIs, provide visibility into program health, and use performance data to improve predictability, capacity planning, and customer time to value.
• Operating Model & Scale Build and continuously improve onboarding frameworks, playbooks, processes, and workflows that create a consistent, repeatable, and scalable customer experience.
• Customer & Executive Alignment Provide clear communication on program health, priorities, risks, and outcomes across customer and Veracode leadership stakeholders.
• Customer Transition Ensure a consistent transition from onboarding into ongoing Customer Success, with clear ownership of customer objectives, outcomes, risks, and outstanding priorities.
• Success Metrics
• Program readiness and execution predictability
• On-time milestone and deployment completion
• Time to go-live and first value
• Visibility and resolution of program risks and dependencies
• Reduction in onboarding delays and escalations
• Consistency of program governance across deployments
• Deployment efficiency and scalability
• Quality of Customer Success transitions

Qualifications

• 5+ years of experience in technical program management, enterprise SaaS implementation, or complex customer-facing technology programs.
• Demonstrated success leading multi-workstream programs involving multiple teams, stakeholders, and technical dependencies.
• Strong experience with program governance, portfolio management, risk and dependency management, operating cadences, KPIs, and executive reporting.
• Proven ability to translate strategic objectives into structured programs and measurable outcomes.
• Strong understanding of enterprise SaaS implementations and customer onboarding.
• Working knowledge of SDLC, CI/CD pipelines, APIs, enterprise integrations, and cloud software environments.
• Excellent executive communication and stakeholder management skills.
• Demonstrated ability to influence teams and drive accountability without direct authority.
• Experience with Jira, Asana, Smartsheet, or equivalent program management platforms.
• Experience with application security, SAST, SCA, DAST, or DevSecOps environments is a plus.
• What we offer yo u:
• Outstanding Medical, Dental, and Vision Coverage to meet all your healthcare needs.
• Wellness benefits to help you focus on what’s most important.
• “Take What You Need” time off policy.
• Extensive development and training offerings to help you grow your career at Veracode.
• Generous 401k match to help save for your future.
• Amazing community of professionals who take pride in what we do every day.
• Compensation Transparency:
• The total compensation package includes an anticipated base salary range of $110,000–$150,000, performance bonus, and comprehensive benefits. The base salary offered to the selected candidate, including the candidate’s position within the salary range, will be determined based on a variety of factors, including job-related knowledge, education, skills, experience, and other business considerations. The published salary range represents the Company’s good-faith estimate of the compensation range at the time of posting.
• Employment opportunities are available to all applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Fraudulent Recruitment Alert - Be Aware and Stay Informed
• At Veracode, we prioritize a secure recruitment process. Unfortunately, fake recruitment and job offer scams are on the rise. They aim to deceive candidates through emails and calls to obtain sensitive information.
• Comprehensive Interview Process: We never extend job offers without a comprehensive interview process involving our recruitment team and hiring managers.
• Offer Communications: Our job offers are not sent solely through email, and we will never ask you to pay for your own hardware.
• Email Verification: Recruiting emails from Veracode will always originate from an “@veracode.com" email address.
• If you have any doubts about the authenticity of an email, letter, or telephone communication claiming to be from Veracode, please reach out to us at [email protected] before taking any further action.

Fraudulent Recruitment Alert - Be Aware and Stay Informed

Preferred Qualifications

• Experience with application security, SAST, SCA, DAST, or DevSecOps environments is a plus.
• The total compensation package includes an anticipated base salary range of $110,000–$150,000, performance bonus, and comprehensive benefits. The base salary offered to the selected candidate, including the candidate’s position within the salary range, will be determined based on a variety of factors, including job-related knowledge, education, skills, experience, and other business considerations. The published salary range represents the Company’s good-faith estimate of the compensation range at the time of posting.