Technical Product Assistant
Skills
About This Role
• Vendors/Clients Account Management
Act as the main point of contact for vendors and clients, handle their requests, and coordinate with internal teams to resolve issues.
• Product Catalog Monitoring
- Ensure all product information is accurate and up to date, and flag any inconsistencies or missing data.
- Technical Support:
- Investigate and understand technical issues, clearly describe and report them to the development team, and test fixes once implemented.
- Cross-Team Collaboration:
- Work closely with product and engineering teams and participate in Agile activities.
• Documentation & Reporting
Assist in documenting product features and tracking recurring issues or feedback from vendors/clients.
Requirements
- Previous experience in a similar role (account management, product operations, or technical support).
- Basic understanding of software development concepts .e.g Agile.
- Familiarity with tools like Jira, Trello, Zendesk/Freshdesk, or Postman.
- Some coding knowledge (e.g., JavaScript, Python, or SQL) is a plus.
- Strong communication skills and attention to detail.
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