Technical Manager – Customer Success (AI Field Services | AI & ML) | USA-Remote

Neuron7.ai is a fast-growing SaaS company with category-defining AI solutions for customer service, backed by top VCs and a stellar group of angel investors and advisors. Our AI-powered Resolution Intelligence platform helps enterprises make accurate service decisions at scale by leveraging structured data, unstructured data, LLMs, and Agentic AI to diagnose and resolve complex issues in seconds.

We serve some of the world's leading organizations across high-tech, manufacturing, telecommunications, medical devices, industrial equipment, and field service operations.

We are looking for a highly technical Customer Success Manager who combines strong customer-facing skills with hands-on expertise in AI technologies, enterprise SaaS platforms, integrations, and service operations.

This is not a traditional Customer Success role. The ideal candidate will act as a trusted advisor to customers while driving the implementation, adoption, and optimization of Neuron7's AI-powered solutions.

You will work directly with customer service leaders, field service organizations, IT teams, architects, and engineering stakeholders to deploy and operationalize AI solutions that improve service outcomes and business performance.

AI, Generative AI, Agentic AI, LLMs, and NLP technologies

Enterprise SaaS implementations and customer onboarding

Field Service, Customer Service, and Service Operations workflows

CRM platforms such as Salesforce, ServiceNow, Microsoft Dynamics, and Oracle CX

Enterprise integrations, APIs, and data onboarding

Technical solution design and deployment

Change management and user adoption programs

Experience with Salesforce, ServiceNow, Microsoft Dynamics, Oracle CX, or other CRM platforms

Exposure to AI implementations involving LLMs, RAG, Agentic AI, and Knowledge Management systems

Experience supporting Field Service organizations, Service Operations teams, or Technical Support environments

Understanding of APIs, integrations, and enterprise data ecosystems

Customers successfully adopt and scale Neuron7 AI solutions

AI-powered workflows drive measurable improvements in service KPIs

Strong executive relationships and customer advocacy

Successful enterprise deployments and long-term customer retention

Expansion of AI use cases across customer organizations

At Neuron7.ai, you'll help shape how enterprises use Agentic AI to transform customer service, technical support, and field service operations at scale.