Data Annotation

At Neuron7.ai , you’ll be part of a dynamic and innovative team that is redefining service intelligence. We value creativity, collaboration, and a commitment to pushing boundaries.

Join a passionate group of professionals dedicated to leveraging AI for impactful service solutions. Our team promotes a culture of learning and growth, encouraging every member to contribute ideas and drive projects forward.

Read, analyze, and interpret complex technical documents such as product manuals, service guides, and troubleshooting procedures.

Translate technical content into accurate, well-structured pathways/flowcharts that reflect real-world service and troubleshooting logic.

Work directly with our Customer Success team to understand project requirements, clarify gaps, and deliver on agreed timelines.

Support customer SMEs by walking them through how our product works, including conducting training sessions when needed.

As you grow, take ownership of projects end to end, including understanding scope, estimating effort and timelines, and coordinating delivery.

Maintain quality standards so that every pathway/flowchart aligns with the source documentation.

Participate in rotating monitoring shifts to ensure 24/7 coverage of our platform.

Monitor platform health, infrastructure, and alerts using tools such as Datadog.

Triage alerts, identify issues across cloud infrastructure and services, and escalate them promptly to on-call engineers with clear, accurate context.

Ensure smooth shift handovers and continuous coverage in coordination with teammates.

Excellent written and verbal communication, with the ability to explain technical information clearly and confidently to internal teams and customers.

Strong ability to read and understand technical documents and break them down logically.

A solid understanding of flowcharts and how they represent processes, decision points, and logical flow.

Foundational technical knowledge, including:

Core concepts of cloud computing and cloud infrastructure

Working knowledge of REST APIs, including endpoints, HTTP methods, request/response structure, and status codes

Familiarity with browser developer tools, such as the console and network tab

Sharp attention to detail and sound judgment in ambiguous situations.

A strong team player who collaborates well and handles pressure calmly.

Flexible working hours, primarily aligned with the PST time zone.

Experience with Microsoft Visio or similar diagramming tools

Exposure to monitoring tools like Datadog

At Neuron7.ai , we prioritize integrity, innovation, and a customer-centric approach. Our mission is to enhance service decision-making through advanced AI technology, and we are dedicated to delivering excellence in all aspects of our work.

Neuron7.ai is committed to fostering a diverse and inclusive workplace. We ensure equal employment opportunities without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital status, or any other characteristic protected by law.

If you’re excited about using data to drive service intelligence and want to be part of a forward-thinking team, we’d love to hear from you!