Technical Lead (Support & Operations)
Role Overview
L2 Google Cloud support role responsible for monitoring systems, handling incidents, initial troubleshooting, timely escalation, SLA compliance, and operational stability.
Experience stated: 2–6 years.
Key Skills for This Role
Full Job Posting
Role overview
L2 Google Cloud support role responsible for monitoring systems, handling incidents, initial troubleshooting, timely escalation, SLA compliance, and operational stability.
Experience stated: 2–6 years.
Key responsibilities
- Monitor GCP resources with Cloud Monitoring, Logging, and Security Command Center; identify, analyze, and resolve alerts and service disruptions.
- Troubleshoot compute, network, IAM, and storage services; manage Compute Engine instances and investigate firewall, connectivity, VPN, and load-balancing issues.
- Administer Compute Engine, Cloud Storage, Cloud SQL, GKE, IAM, and VPC; perform routine operations, health checks, and maintenance.
- Provision GCP resources with Terraform or Deployment Manager; support landing-zone setup and project onboarding.
- Configure VPCs, subnets, VPN, Interconnect, load balancers, dashboards, alerts, and logs.
- Monitor performance, optimize resource use and cost, analyze trends, and recommend improvements.
- Maintain high availability and disaster-recovery readiness; handle incident, problem, and change management.
- Support Linux/Unix and Windows server environments.
Requirements
- 2–6 years of experience.
- Strong knowledge of Google Cloud and understanding of ITIL.
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