Technical Lead (Support & Operations)
Role Overview
L2 Google Cloud support role with a listed experience range of 2–6 years.
Acts as a primary support layer for monitoring systems, handling incidents, initial troubleshooting, timely escalation, SLA compliance, and operational stability.
Key Skills for This Role
Full Job Posting
Role overview
L2 Google Cloud support role with a listed experience range of 2–6 years.
Acts as a primary support layer for monitoring systems, handling incidents, initial troubleshooting, timely escalation, SLA compliance, and operational stability.
Key responsibilities
- Monitor GCP resources with Cloud Monitoring, Logging, and Security Command Center; configure dashboards, alerts, and logs.
- Investigate incidents and service disruptions, troubleshoot cloud services, and maintain SLA compliance through timely escalation.
- Administer Compute Engine, Cloud Storage, Cloud SQL, GKE, IAM, networking, and storage services.
- Perform instance deployment, restart, performance checks, routine operations, health checks, and maintenance.
- Provision GCP resources with Terraform or Deployment Manager and support landing-zone setup and project onboarding.
- Configure VPCs, subnets, VPN, Interconnect, firewalls, and load balancers; troubleshoot connectivity.
- Monitor performance, optimize resource use and cost, analyze trends, and recommend improvements.
- Support high availability and disaster recovery readiness and handle ITIL incident, problem, and change processes.
- Support Linux/Unix and Windows server environments.
Skill requirements
- Strong knowledge of Google Cloud and understanding of ITIL.
- The role overview lists 2–6 years of experience.
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