Technical Lead

Role overview

Responsibilities

• Support SAP Ariba sourcing and procurement, supplier lifecycle, catalogs, contracts, and S/4HANA or ECC integration.
• Troubleshoot approvals, transactions, master-data synchronization, and supplier-facing processes; support configuration and releases.
• Own complex incidents and enhancements, conduct impact assessments, design solutions, guide junior resources, and coordinate cross-team dependencies.
• Perform root-cause analysis and problem management, and implement preventive actions for recurring production issues.
• Support unit, SIT, UAT, and regression testing, release and transport activities, knowledge transfer, and operational documentation.
• Follow ITIL-aligned AMS processes and agreed SLA/KPI, quality, security, and change-management requirements.

Required skills and experience

• 8–12 years of experience.
• Strong hands-on Ariba Consultant expertise and knowledge of relevant integration points.
• Troubleshooting, functional and technical analysis, production support, and stakeholder-management capabilities.
• Understanding of enterprise integrations, master and transaction data, authorizations, interfaces, and reporting.
• Experience in large, complex SAP/application landscapes and multi-vendor support environments.
• Bachelor’s degree in Engineering, Computer Science, Information Systems, Business/Finance, or a related discipline.

Preferred qualifications and experience

• Relevant SAP certification in the applicable module or technology is strongly preferred.
• ITIL Foundation or equivalent service-management knowledge is an advantage.
• Prior AMS/production support experience with SLA ownership, incident/problem/change management, and customer-facing communication is preferred.
• Experience in complex industrial, manufacturing, aerospace/defence, regulated, or similarly large enterprise environments is an advantage.