Technical Integration Manager

Responsibilities

• Lead and manage technical integration projects with direct impact on operators and partners.
• Define project scope, goals, deliverables, timelines, and dependencies in alignment with stakeholders.
• Assemble and coordinate cross-functional stakeholders to ensure successful project delivery.
• Track project deliverables and progress using appropriate tools.
• Drive project execution and ensure accountability across all involved parties.
• Monitor project progress and provide regular updates to stakeholders.
• Identify risks, issues, and blockers, and manage or escalate them as appropriate.
• Implement and manage project changes to achieve desired outcomes.
• Present project status, risks, and solutions clearly to stakeholders.
• Act as the primary technical point of contact for operators/partners during onboarding and integration.
• Support and execute system integrations involving APIs, platforms, and configurations.
• Collaborate with internal teams to gather and analyze technical and business requirements.
• Perform first-level troubleshooting of technical issues related to integrations.
• Coordinate with internal teams to resolve technical challenges efficiently.
• Maintain strong technical knowledge of products and integration processes.
• Maintain close collaboration with internal stakeholders across departments.
• Manage communication with external partners throughout integration projects.
• Align stakeholders on timelines, deliverables, and expectations.
• Provide clear, timely, and accurate updates on project status and issues.
• Represent the company professionally in all external interactions.
• Participate in testing and implementation of integration solutions in accordance with company procedures.
• Ensure project deliverables meet quality standards and compliance requirements.
• Support monitoring of integration performance and stability.
• Prepare and maintain documentation of products, processes, and integration procedures.
• Follow established processes and best practices for integrations.
• Identify and suggest improvements to existing processes and workflows.
• Stay current with industry trends, technologies, and product updates.
• Maintain awareness of system ownership across the organization for efficient issue escalation.
• Maintain technical relationships with assigned operators/partners.
• Support team members and provide coverage during absences when required.
• Perform other duties as assigned by the manager that align with the role.
• Higher education in Computer Science, Engineering, or a related field.
• Other degrees require equivalent experience (minimum 3 years in the IT sector).
• 2–3+ years of experience in project management, technical integrations, or a similar role.
• Minimum 2 years of client-facing experience.
• Knowledge of REST APIs and system integrations.
• Strong technical and analytical skills.
• Exceptional verbal, written, organizational, and communication skills.
• Strong ability to match client business requirements with product capabilities.
• Strong planning, prioritization, and organizational abilities
• Clear communication of technical concepts to both technical and non-technical audiences
• Ability to manage multiple projects and deadlines simultaneously
• Problem-solving mindset with attention to detail
• Ability to work independently with guidance and as part of a team
• Proactive, driven, and solution-oriented approach
• Strong sense of ownership within defined scope

Benefits

• Competitive Annual Salary ($80k-$95K)
• 401k Employer Match
• Competitive PTO Plan
• Career Growth Opportunities
• Health Insurance
• Gym membership

About Us