Technical Expert L3 - Customer Care

Role overview

What you'll do

• Guide teams on complex technical matters and help Level 1 and Level 2 staff troubleshoot and identify root causes.
• Investigate product failures with global Level 3 experts, Quality, and Level 4 Sustaining Engineering.
• Assist colleagues remotely and travel to the field when deeper investigations are needed.
• Develop and deliver technical and installation training for colleagues and regional partners.
• Share field insights with product, service, and development teams to improve existing and future offers.
• Contribute to service plans, operating processes, and continuous improvement; follow cases through resolution.

What you bring

• Degree in electrical engineering, electrical engineering technology, or a related field, or equivalent practical experience.
• Hands-on experience with relevant electrical systems or products, including EV charging, solar, batteries, power electronics, or energy management.
• Experience supporting customers, technicians, or internal service teams in a technical environment.
• Strong analytical, troubleshooting, communication, collaboration, and case ownership abilities.
• Understanding of interactions among hardware, software, and connected systems.

Pay

• Expected pay range is CAD 75,200 to CAD 112,800 per year, including base pay and short-term incentives.

Benefits

• Benefits include health and insurance coverage, wellness support, paid holidays and time off, family leave, retirement programs, incentive plans, and learning and career development opportunities.