Technical Estimator and Project Manager III (Spec, Entrance Hardware)

Job Responsibilities

• Customer experience
• Deliver world-class customer service, managing order management, quote turnaround, and inquiry response times.
• Listen to customer needs, demonstrate empathy, and provide troubleshooting assistance.
• Document customer interactions in ERP and maintain effective communication.
• Provide accurate quotations and meet SLA for quote turnaround.
• Follow up with customers to maintain and establish account assignments
• Technical competency
• Possess high-level technical knowledge of products, services, and procedures.
• Understand bid requests through specifications/drawings and product compatibility.
• Stay updated with new product launches and adhere to outlined procedures.
• Serve as a subject matter expert (SME) in your product group.
• Cross functional interaction
• Communicate effectively on behalf of customers and provide valuable feedback.
• Support the sales team in achieving sales targets and KPIs.
• Demonstrate a closing ratio greater than 30% on all quotes.
• What We are Looking For
• High School diploma or equivalent; Associate degree preferred.
• Ability to work at a fast pace and manage inquiries and follow-up tasks.
• Knowledge of pricing, margins, and negotiating skills.
• Understanding of glass systems and effective navigation of CRL’s website and business software.
• Excellent customer service skills, critical thinking, and independent problem-solving abilities.
• Position Pay Range
• $32.69 — $47.60 USD
• What OBE Offers You
• Benefits that benefit you – industry competitive benefits at the lowest cost to the employee
• Work-life balance – PTO and holidays, including floating holidays you can choose
• Compensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonuses
• Training – We will equip you with the knowledge and skills you need to succeed
• OBE Privacy Policy
• OBE will not discharge or discriminate against employees or applicants for discussing, disclosing, or inquiring about their own or others' pay.