Customer Service Rep (CRL)
Full Job Posting
Job Responsibilities
- Manage inbound and outbound customer communication through phone, email, and chat platforms.
- Process customer orders, order updates, delivery inquiries, and service requests.
- Coordinate with distribution center personnel to provide shipment status, inventory availability, lead times, and delivery updates.
- Monitor customer orders from entry through fulfillment and delivery completion.
- Resolve customer concerns and escalate complex issues as appropriate.
- Qualification Requirements
- High school diploma or equivalent required; associate or bachelor’s degree preferred
- 2+ years of customer service, call center, logistics, or distribution support experience
- Strong written and verbal communication skills
- Experience managing phone and email customer interactions
- Strong organizational and multitasking abilities
- Proficiency with Microsoft Office applications
- Ability to work in a fast-paced operational environment
- SAP or ERP system experience
- Manufacturing, distribution, logistics, or supply chain industry experience
- Experience supporting multi-location operations
- What OBE Offers You
- Benefits that benefit you – industry competitive benefits at the lowest cost to the employee
- Work-life balance – PTO and holidays, including floating holidays you can choose
- Compensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonuses
- Training – We will equip you with the knowledge and skills you need to succeed
- OBE Privacy Policy
- OBE will not discharge or discriminate against employees or applicants for discussing, disclosing, or inquiring about their own or others' pay.
About Oldcastle BuildingEnvelope
Manufacturer and distributor of architectural glass and glazing systems.
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