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Technical Customer Support Representative (Bilingual French/English)

Chefman
Mahwah, USA
Junior · 2+ years experience
Onsite
$18 — $22 USD / hour
Discovered 5 days ago
Salesforce

Full Job Posting

What you bring

  • Fluent spoken and written French and English. This is a must.
  • 2+ years of customer support experience, ideally technical support.
  • A knack for connectivity troubleshooting. You know your way around Wi-Fi, Bluetooth, and devices that won’t talk to each other.
  • Experience in a CRM or ticketing system. Salesforce is a big plus.
  • Working knowledge of Windows, networking basics, PC hardware, and Microsoft Office.
  • A sharp eye for detail. Model numbers and part numbers don’t trip you up.
  • A friendly, upbeat way with people, even when a customer is having a rough day.
  • You can juggle a busy queue and still give every customer your full attention.
  • A quiet home workspace and reliable internet for the remote period.
  • Why you’ll love it here
  • Your languages matter. You’ll be a key voice for our French-speaking customers.
  • Real ownership. No micromanaging. You’ll make judgment calls and own your work, with a manager who coaches you to grow.
  • Hands on with cool tech. You’ll learn our smart kitchen products inside and out, and maybe test a few in your own kitchen.
  • Room to grow. We’re one of the fastest growing brands in the kitchen space, and our team members get promoted from within.
  • The fine print This role is based out of our Mahwah, NJ office. You’ll start remote and move to a hybrid schedule in the office within 12 months, so you’ll need to live within commuting distance. Expect occasional in-person training and team sessions in Mahwah along the way.
  • Prêt(e) à aider nos clients à mieux cuisiner? Apply today! 🔥
  • Hourly Pay Range (commensurate with experience)
  • $18 — $22 USD

Qualifications

  • Fluent spoken and written French and English. This is a must.
  • 2+ years of customer support experience, ideally technical support.
  • A knack for connectivity troubleshooting. You know your way around Wi-Fi, Bluetooth, and devices that won’t talk to each other.
  • Experience in a CRM or ticketing system. Salesforce is a big plus.
  • Working knowledge of Windows, networking basics, PC hardware, and Microsoft Office.
  • A sharp eye for detail. Model numbers and part numbers don’t trip you up.
  • A friendly, upbeat way with people, even when a customer is having a rough day.
  • You can juggle a busy queue and still give every customer your full attention.
  • A quiet home workspace and reliable internet for the remote period.
  • Why you’ll love it here
  • Your languages matter. You’ll be a key voice for our French-speaking customers.
  • Real ownership. No micromanaging. You’ll make judgment calls and own your work, with a manager who coaches you to grow.
  • Hands on with cool tech. You’ll learn our smart kitchen products inside and out, and maybe test a few in your own kitchen.
  • Room to grow. We’re one of the fastest growing brands in the kitchen space, and our team members get promoted from within.
  • The fine print
  • This role is based out of our Mahwah, NJ office. You’ll start remote and move to a hybrid schedule in the office within 12 months, so you’ll need to live within commuting distance. Expect occasional in-person training and team sessions in Mahwah along the way.
  • Prêt(e) à aider nos clients à mieux cuisiner? Apply today! 🔥
  • Hourly Pay Range (commensurate with experience)
  • $18 — $22 USD

Responsibilities

  • Support customers in French and English by phone, email, chat, and social media.
  • Troubleshoot Wi-Fi, Bluetooth, and app pairing so customers get back to cooking fast.
  • Look up orders, inventory, and replacement parts, and make sure the right part goes to the right model every time.
  • Handle warranty questions, returns, recalls, and terms of sale with care.
  • Keep clean, detailed records of every interaction and own your follow-ups.
  • Share what customers are telling us with our Software, Hardware, and Product Development teams.

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