Customer Support Representative
Key Skills for This Role
Full Job Posting
Responsibilities
- Provide timely and effective responses to customer inquiries through phone, email, chat, and social media.
- Review, investigate, and resolve customer issues to maintain high customer satisfaction.
- Maintain accurate records of customer interactions and resolutions.
- Address product recalls, warranty questions, returns, and terms of sale.
- Diagnose and resolve issues related to Chefman and CHEF iQ products.
- Manage and prioritize support cases and follow up as needed.
- Collaborate with the Customer Service Manager and team to maintain high service standards.
- Participate in training, meetings, and team sessions at the Mahwah office as required.
Qualifications
- Must live within reasonable commuting distance of Mahwah, New Jersey.
- Must be comfortable transitioning to an in-office role within the next 12 months.
- Minimum of two years of customer support experience.
- Experience with Salesforce or a similar CRM platform is preferred.
- Spanish-speaking ability is a plus.
- Strong English reading and writing skills.
- Friendly, professional, and customer-focused communication style.
- Ability to work effectively in a fast-paced environment.
- Strong multitasking, prioritization, and time-management skills.
- Tech-savvy and able to quickly learn product connectivity and troubleshooting.
- Knowledge of Windows, networking, standard PC hardware, Microsoft Office, and common software.
- Quiet home workspace and reliable internet connection.
About Chefman
Private American manufacturer of small kitchen appliances for home cooks, including air fryers, kettles, and smart cookers.
Visit company websiteJobs and hiring trendsApply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Chefman
Technical Customer Support Representative (Bilingual French/English)
Mahwah, USA
Technical Customer Support Representative (Bilingual French/English), CHEF iQ Mahwah, NJ | Remote to start, hybrid within 12 months | $18 to $22/hour Vous parlez français et anglais? C’est vous qu’on cherche! 🇫🇷🍳📱 At
Mechanical Engineer III
Mahwah, USA
We are seeking a driven and hands-on Mechanical Engineer III to join our Product Development team. The ideal candidate brings strong CAD skills and practical experience contributing to consumer products from concept thro
Technical Customer Support Representative (Bilingual French/English)
Mahwah, USA
Mechanical Engineer III
Mahwah, USA
Technical Project Manager
Mahwah, USA
Senior Mechanical Engineer
Mahwah, USA
Procurement Manager
Mahwah, USA
MLOps Engineer / DevOps Engineer
Mahwah, USA
Director of Ecommerce
Mahwah, USA
Product Cost Specialist
Mahwah, USA