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Technical Customer Support Associate - West Coast

Narmi
Remote, USA
Full-time
Entry
Remote
Discovered 2 months ago

Full Job Posting

  • Communicate with customers to efficiently resolve questions and issues
  • Conduct troubleshooting to investigate or recreate technical inquiries
  • Act as a subject matter expert for Narmi products, providing information and empowering customers with available self-service tools
  • Understand financial institution staff and end user needs to offer best-in-class guidance and support to maximize user experience, platform adoption and value
  • Identify and advocate for opportunities to improve the customer support and product experience
  • Escalate customer feedback when needed to build upon internal awareness of financial institution staff and end user experiences
  • 2-3+ years in a technical customer support role
  • Ability to effectively prioritize and execute tasks in a fast-paced, high-pressure environment
  • Demonstrated thoroughness and accuracy when tackling tasks
  • Experience navigating ambiguity and problem-solving
  • Excellent communication skills and comfort in customer-facing conversations
  • PST or MT timezone to cover West Coast customers
  • B.A. or B.S. degree
  • Prior SaaS-based technology, financial services, and/or digital banking experience
  • Familiarity with SaaS based infrastructure and interpreting payload logs, error handling, etc. to diagnose issues
  • High Ceiling: You go beyond the obvious, take initiative, and hold yourself to high standards with care.
  • Low Ego: You put the mission above ourselves, share credit freely, and lead with curiosity.
  • Alignment to Mission: You believe that helping community financial institutions win against Mega Banks and FinTechs is a worthy endeavor, and will use that belief as a northstar to anchor your efforts to that goal.
  • High Commitment: You follow through, roll up your sleeves, and keep the bar high for yourself and others.

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