Technical Customer Service Coordinator

About the Role

Key Responsibilities:

• Handle inbound customer queries via phone, email, and other channels
• Diagnose and troubleshoot technical problems with confidence and accuracy
• Proactively provide updates and resolutions through outbound communication
• Maintain and update technical records to ensure accurate documentation
• Liaise with internal teams to escalate and resolve complex issues
• What we are looking for:
• Can-do attitude and strive to leave every customer with a positive experience
• Strong communicator with great listening skills and a friendly telephone manner
• Solution-focused individual, caring about resolving issues efficiently and effectively
• Someone who enjoy working collaboratively and thrive in a team environment
• Organised, detail-oriented, and able to manage multiple tasks
• Working Arrangements
• Hybrid Working: After completing a comprehensive training package, you’ll transition to a hybrid work model
• Shift Pattern: Includes a mix of shifts Early Shift - 6-2 and 9-5, with one weekend shift (9-5) every 3 weeks and a weekday off in return. Late Shift 9–5, 11–7 and 1-9 shifts, with one weekend shift (11–7) every 3 weeks and a weekday off in return
• If you're passionate about helping customers and solving technical challenges, we’d love to hear from you!
• Founded in 1940, Air Products is a world-leading industrial gases company and has a proud history of innovation, operational excellence, with an unwavering commitment to safety and environmental stewardship. Working together, we are taking our passion and diverse backgrounds forward to reimagine what’s possible and generate a cleaner future for our customers, our communities, and the world.