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Technical CRM Analyst

Luxoft
Abu Dhabi, UAE
Full-time
Senior · 10–15 years experience
Onsite
Discovered Today
10-15 years of total experience with CRM technical experience of 8-12 years. Required Experience • Strong CRM Technical background (banking/CIB preferred). • Familiarity with CRM architecture, SQL, basic scripting/coding (like JavaScript or C# for advanced platforms), and cloud/automation services. • Hands-on experience with major systems like Salesforce or Microsoft Dynamics 365 Customer Engagement ____________________________________ Key Skills CRM Technical Expertise Banking / CIB Domain Knowledge Requirement Translation System Configuration Integrations & Data Testing & Support

Full Job Posting

Responsibilities

  • Gathers business requirements from sales, marketing, and support teams and converts them into technical specifications for developers - Hands-on setup of CRM platforms, including custom fields, page layouts, views, business rules, security roles, and workflows (using tools like Power Automate or Salesforce Flow. - Manages data migrations, data quality/cleansing, reporting dashboards, and system integrations using APIs, SQL, or services like Azure. - Coordinates user acceptance testing (UAT), troubleshoots system defects, and supports agile delivery using platforms like Jira or Azure DevOps.
  • Gathers business requirements from sales, marketing, and support teams and converts them into technical specifications for developers
  • Hands-on setup of CRM platforms, including custom fields, page layouts, views, business rules, security roles, and workflows (using tools like Power Automate or Salesforce Flow.
  • Manages data migrations, data quality/cleansing, reporting dashboards, and system integrations using APIs, SQL, or services like Azure.
  • Coordinates user acceptance testing (UAT), troubleshoots system defects, and supports agile delivery using platforms like Jira or Azure DevOps.

SKILLS

  • Must have
  • 10-15 years of total experience with CRM technical experience of 8-12 years.

Required Experience

  • Strong CRM Technical background (banking/CIB preferred).
  • Familiarity with CRM architecture, SQL, basic scripting/coding (like JavaScript or C# for advanced platforms), and cloud/automation services.
  • Hands-on experience with major systems like Salesforce or Microsoft Dynamics 365 Customer Engagement ________________________________ Key Skills CRM Technical Expertise Banking / CIB Domain Knowledge Requirement Translation System Configuration Integrations & Data Testing & Support
  • Must have
  • 10-15 years of total experience with CRM technical experience of 8-12 years.
  • 10-15 years of total experience with CRM technical experience of 8-12 years. Required Experience

Nice to have

  • Strong CRM Technical background (banking/CIB preferred).

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