Technical Account Manager
Role Overview
Technical Account Manager in UiPath’s Enterprise Success team, advising strategic customers on enterprise automation programs and platform adoption.
Works with customer stakeholders across business functions and seniority levels to drive adoption, business outcomes, self-sufficiency, and organizational impact.
Travel of up to 25% is expected.
Key Skills for This Role
Full Job Posting
Role overview
Technical Account Manager in UiPath’s Enterprise Success team, advising strategic customers on enterprise automation programs and platform adoption.
Works with customer stakeholders across business functions and seniority levels to drive adoption, business outcomes, self-sufficiency, and organizational impact.
Travel of up to 25% is expected.
What you’ll do
- Own customers’ technical success and lead account technical workstreams that support adoption plans and business value.
- Advise customers on automation program maturity and provide platform infrastructure, installation, upgrade planning, guided assistance, and troubleshooting.
- Train technical stakeholders on platform best practices and conduct selected automation design and code reviews.
- Perform technical health checks; identify risks and improvement opportunities; coordinate escalated incidents with support experts through resolution.
- Advise customers via webinars, demos, and speaking engagements, and improve team processes, assets, and methodologies.
What you’ll bring
- At least 7 years of professional experience in technical customer-facing roles.
- Fluent spoken and written English and Arabic.
- Programming background; .NET preferred, with C#, C++, VB, Java, Python, or PowerShell as examples.
- SaaS and cloud technical experience with hands-on digital technology work.
- Strong analytical, problem-solving, communication, and presentation skills; diplomacy and poise when working with customers and partners.
- UiPath or other intelligent automation experience is highly desired; technical support or consulting experience is a plus.
- Computer Science degree or equivalent; willingness to travel up to 25%.
Work arrangement
- The posting describes flexibility across hybrid, office-based, and remote work depending on team and business needs; it does not specify this role’s arrangement.
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