Technical Program Manager
Role Overview
Lead a growing portfolio of client service engagements, ensuring automation initiatives are resourced, solutioned, and delivered within budget, time, scope, quality, and cost constraints.
Key Skills for This Role
Full Job Posting
Mission
Lead a growing portfolio of client service engagements, ensuring automation initiatives are resourced, solutioned, and delivered within budget, time, scope, quality, and cost constraints.
What you'll do
- Plan and monitor program, project, and workstream lifecycles, including scope, change, and release management.
- Own RPA/Agentic and custom solutions engagements from presales through handover; align delivery with client objectives.
- Manage stakeholders, risks, dependencies, issues, documentation, and deliverable quality.
- Lead status meetings and report progress, billings, resource use, service credits, and costs; provide weekly summaries and escalate as needed.
- Drive client references and case studies and collaborate with account executives, customer success, and sales engineering.
What you'll bring
- 5+ years in client-facing technology projects, in program or delivery management focused on software development and systems integration.
- Experience leading multiple customer-facing projects or programs simultaneously.
- Experience with agile, waterfall, SDLC, hybrid methodologies, and continuous integration.
- Attention to detail; ability to manage competing priorities; analytical and quantitative decision-making skills.
- PMP, PRINCE2, Project+, or similar project management certification.
- Experience building global processes and release schedules in a fast-paced environment.
- Excellent written and verbal English communication skills.
Work arrangement
- Work arrangements vary by team and business needs and may be hybrid, office-based, or remote; no specific arrangement is stated for this role.
Application information
- Applications are assessed on a rolling basis; the requisition may close when a qualified candidate is selected.
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