Technical Account Manager

Provide technical oversight across solution design, architecture reviews, implementation planning, and operational adoption.

Collaborate with pre-sales architects, consulting teams, managed services, and professional services organizations to deliver successful outcomes.

Conduct executive briefings, technical workshops, architecture reviews, and business value assessments.

Identify technical risks and develop mitigation strategies throughout the solution lifecycle.

Serve as an escalation point for complex technical issues and customer concerns.

Partner with account executives to identify, qualify, and develop new business opportunities.

Drive technical discovery sessions and lead solution positioning efforts.

Support RFP/RFI responses, solution architecture development, technical presentations, demonstrations, and proof-of-concept engagements.

Develop account technology roadmaps that identify expansion opportunities and maximize customer value.

REQUIRED SKILLS AND EXPERIENCE:

Bachelor's degree in Information Technology, Computer Science, Engineering, Business, or a related field required.

Advanced degree (MBA or Master's in Technology-related discipline) preferred.

15+ years of combined experience in enterprise IT, technology consulting, solution architecture, technical account management, sales engineering, or strategic technology sales.

10+ years supporting enterprise and mid-market customers in complex technology environments.

Proven experience managing large strategic accounts and executive-level customer relationships.

Demonstrated success influencing and closing complex technology opportunities with annual revenue responsibility.

Experience working with cross-functional teams including sales, engineering, operations, consulting, support, and executive leadership.

Exceptional consultative selling and relationship management skills.

Strong understanding of enterprise business processes, financial drivers, and IT governance frameworks.

Ability to articulate complex technical concepts to both executive and technical audiences.

Proven track record leading strategic technology discussions with C-level stakeholders.

Experience building technology roadmaps aligned with business outcomes.

Strong negotiation, presentation, and influencing skills.

Excellent organizational and project management capabilities.

Cloud Platforms (Microsoft Azure, AWS, Google Cloud)

Cybersecurity Solutions

Enterprise Networking

Data Center Technologies

Virtualization and Hybrid Infrastructure

Identity and Access Management

Modern Workplace and Collaboration Solutions

AI, Automation, and Data Analytics Platforms

Managed Services and Professional Services Delivery Models

The Perks

Comprehensive medical, dental and vision plans for you and your dependents

401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability

Competitive Compensation

Training and development programs

Major offices stocked with snacks and beverages

Collaborative and cool culture

Work-life balance and generous paid time off

Our Commitment

At the core of Trace3's DNA is our people. We are a diverse group of talented individuals who understand the importance of teamwork and demonstrating leadership, character, and passion in all that we do.

We’re committed to fostering an inclusive workplace where everyone feels respected, valued, and empowered to grow. We recognize that embracing diversity drives innovation, improves outcomes, fosters collaboration, boosts teammate satisfaction, and builds a more inclusive culture.

As an equal opportunity employer, Trace3 bases all employment decisions based on individual qualifications, merit, and business requirements. We do not engage in discrimination on the basis of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age (40 or older), disability, genetic information, or any other characteristic protected by federal, state, or local law.

Any demographic information provided is strictly voluntary, kept confidential in accordance with Equal Employment Opportunity (EEO) regulations, and will not be used in employment decisions, including hiring, promotions, or mentorship programs. We are committed to providing equal employment opportunities for all.

If you require a reasonable accommodation to complete the application process or participate in an interview, please email [email protected].

To all recruitment agencies: Trace3 does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Trace3 employees or any other company location. Trace3 is not responsible for any fees related to unsolicited resumes/CVs.