Technical Account Manager

Kombo is the unified API for HR, payroll, Assessment, LMS and recruiting systems. Instead of spending months building integrations one by one, companies integrate once with Kombo and connect to 120+ platforms instantly.

Since Y Combinator (S22), we've grown to 8-figures in revenue, 50+ team members, and raised $30M+ from YC, Volition Capital, and Acadian Ventures. We're tripling the team and revenue next year.

This technical, customer-facing position means you’ll own customers from onboarding through ongoing success and expansion. You will be the first point of contact for strategic accounts, making them successful and growing their usage of Kombo’s solutions.

Have 3–5+ years in Customer Success, Technical Account Management, or a similar customer-facing B2B SaaS role

Have worked with API products or deeply technical platforms (comfortable with docs, endpoints, and high-level debugging)

Have managed onboarding and implementations for complex, multi-stakeholder accounts

Possess experience with enterprise or upper mid-market accounts, including multi-product/region rollouts

Are curious about data and value-driven customer outcomes

Are excited to travel for in-person customer meetings

Have experience or strong interest in HR Tech / TA Tech (preferred but not required)

Thrive in a high-pace, startup environment and are comfortable with quick iteration and ambiguity

Background in HR Tech or TA Tech

Experience in startups or as an early hire on CS/TAM/post-sales teams

Hands-on experience calling APIs, use of Postman, or work on integrations with engineers

You want a remote-only role or cannot commit to being in the NYC office 4+ days/week

You are uncomfortable with commercial conversations such as renewals, expansions, or negotiations

You require highly structured processes and are not comfortable building from scratch

You do not enjoy learning technical products, APIs, or integrations