Technical Account Manager

Act as the primary contact for a portfolio of key clients

Develop strong relationships with senior business and technical stakeholders

Understand client priorities, challenges, and long-term goals

Advocate for your clients internally to ensure outstanding service delivery

Develop and execute account plans

Identify upselling and cross-selling opportunities

Support client retention through proactive engagement

Partner with internal teams to turn opportunities into revenue

Ensure successful delivery of IT services, projects, and consultancy engagements

Work closely with Project Managers, Service Desk teams, and Technical Leads

Lead regular service reviews and performance discussions

Manage escalations and help resolve complex client challenges

Take ownership of the commercial performance of your accounts

Support contract renewals and pricing discussions

Contribute to business cases for new initiatives

Manage contractual and commercial agreements

Stay informed on industry, technology, and regulatory trends

Help clients make informed technology decisions

Translate business challenges into practical technology solutions

Identify future opportunities and emerging client needs

Proven experience in Technical Account Management, Account Management, or a similar client-facing role

Strong understanding of IT services, infrastructure, and cloud technologies

Experience managing complex client relationships with multiple stakeholders

Track record of growing accounts and delivering commercial success

Experience within the Accounting or Financial Services sector would be advantageous

Strong commercial acumen

Excellent communication and stakeholder management skills

Comfortable engaging with senior leadership and C-suite stakeholders

Strategic thinker with the ability to balance commercial and technical priorities

Strong negotiation, influencing, and problem-solving abilities

About You

You are:

Commercially minded but relationship-focused

Technically credible and curious

Consultative and confident in front of clients

Self-motivated and accountable

Calm under pressure and solutions-oriented

A collaborative team player who enjoys working across technical and commercial teams

Telephone interview with the Recruitment Manager

30-minute Microsoft Teams interview with the Hiring Manager

Online Thrive Assessment

Final stage interview

23 days annual leave, plus your birthday off to celebrate however you choose.

BUPA Cash Plan to support your health and wellbeing.

50% flexible working, offering the perfect balance between home and office.

Work from home allowance to help create a productive and comfortable workspace.

Two paid charity days each year to support causes that matter to you.

Ongoing professional development, including funded training and qualifications.

Three company social events each year, bringing the team together to celebrate success and have fun.

The opportunity to take on a leadership role within a growing and innovative business.

A chance to directly influence product development, business strategy, and service delivery.

A collaborative, ambitious, and high-performing team environment where your contribution is valued.

A competitive salary and benefits package that recognises your experience and impact.

This is an opportunity to join a company where you'll have the autonomy to make a difference, the support to grow your career, and the chance to help shape the future of the business.