Technical Account Manager(India, Remote)
Key Skills for This Role
Full Job Posting
Key Responsibilities
- Serve as the primary point of contact for key client accounts, building and maintaining strong relationships with clients.
- Successfully handle onboarding of multiple clients simultaneouslyUnderstand clients' technical requirements and business objectives, and ensure that our AI-powered customer support solutions meet their needs.
- Collaborate with internal teams, including sales, product development, and customer support, to address client needs and resolve technical issues.
- Develop and maintain a deep understanding of our AI-powered customer support solutions, and effectively communicate technical information to clients.
- Identify opportunities for upselling and cross-selling our solutions to existing clients.
- Track and report on key account metrics, such as customer satisfaction and product usage, and use this information to drive improvements in our solutions.
Requirements
- Bachelor's degree in Computer Science, Information Systems related field OR equivalent experience
- 2-3+ years of experience in a hands on technical role 2-3+ years of experience delivering successful customer implementations
- Strong technical background with a good understanding of SaaS platforms, APIs and cloud services.
- Excellent project management skills with the ability to juggle multiple projects simultaneously.
- Ability to put on a consultant hat and effectively communicate technical concepts to non-technical stakeholders.
- Exceptional organizational and problem-solving skills.
- Strong communication skills in English (both written and verbal).
- Comfortable working in EST hours
- Optional Requirements:
- Familiarity with common CRM integrations such as Salesforce and Zendesk.
- Familiarity with intent-based and generative artificial intelligence Experience with Telephony Systems such as AWS Connect, Five9 and Genesys.
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