Technical Account Manager III

REQUIREMENTS

• Fluent English, written and verbal.
• Bachelor's degree.
• Experience working directly with enterprise customers in a technical or customer‐facing capacity.
• Experience with ticketing tools, such as Jira and/or Zendesk
• Experience supporting complex technical products or platforms.
• Understanding of support processes, incident management, and service delivery practices.
• Ability to communicate technical concepts clearly to technical and non‐technical audiences.
• Experience with L2/L3-level troubleshooting.
• Big Plus:
• Experience in the mobile or telecommunications industry.
• Experience with the Grafana tool;
• Familiarity or strong interest in A2P SMS, MMS, RCS, OTT, or IoT communications.
• Experience working with multinational enterprise customers.
• Background in APIs, cloud platforms, or SaaS environments.
• Our corporate language is English — please submit your application in English.
• OUR HIRING PROCESS
• We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel.
• We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us!
• BENEFITS STAY HEALTHY: We cover 100% of medical and dental plans for Sinchers and eligible dependents through Bradesco Saúde.
• FLEXIBLE BENEFITS: With the Caju flexible benefit card, our Sinchers can choose to use benefits on food, education, and home office assistance.
• FAMILY FIRST: Our Sinchers can enjoy paid maternity leave for 180 days and paternity leave for 30 days. Plus, we provide daycare assistance for kids up to five years old.
• EVERYDAY WELLBEING: We partner with Wellhub to help Sinchers access gyms and wellness options.
• SECURE YOUR FUTURE: Our Partnership with Prudential life insurance provides coverage for all Sinchers in the events of unexpected absences, serious illness, accidents, and disabilities.
• DIVERSITY AND INCLUSION: We offer annual reimbursements for certain expenses related to disabilities and/or transgender needs.
• TAKE A BREAK: Our Sinchers can take a day off on their birthday to celebrate with their loved ones.