Technical Account Manager
Full Job Posting
Travel Requirements
Extensive travel role — at least 60% travel to customer sites
Relationship Management & Customer Engagement
Manage and nurture relationships with assigned accounts, ensuring high satisfaction and retention
Be a trusted advisor to clients
Develop and execute engagement strategies for key stakeholders (CXOs, CISOs, procurement teams, partners/distributors)
Foster customer champions to drive advocacy and referrals
Source referrals and participate in revenue generation and customer marketing events
Business Reviews & Reporting
Conduct QBRs, ABRs, and EBRs to assess and enhance customer engagement
Triage platform findings and report threat insights to clients frequently
Technical & Security Advisory
Provide expert guidance on threat intelligence, data leak prevention, and cybersecurity issues
Act as a security analyst, offering insights/recommendations based on platform-generated threats
Conduct configuration reviews and provide product enhancement recommendations
Adoption & Product Enablement
Drive 100% adoption of CloudSEK's solutions with customer security teams
Conduct independent product walkthroughs using battlecards/collateral
Collaborate with the POC team for quick technical and financial wins
Revenue Growth & Renewals
Identify upsell/cross-sell opportunities; own renewals and expansion in assigned accounts
Collaborate with partners/distributors for smooth renewals and account expansion
Ensure on-time renewals to reduce churn and increase NRR every quarter
Feedback & Cross-Functional Collaboration
Gather and analyze customer feedback for product development
Collaborate with cross-functional teams to drive product and delivery enhancements
Operational & Internal Contribution
Maintain accurate records of customer interactions/activities in CRM
Share knowledge, conduct training sessions, and write internal articles
What we are looking for:
Experience-
3+ years of experience in the cybersecurity industry, in a client-facing role such as Account Management, Customer Success, Technical Account Management, or Security Consulting
Proven track record of managing renewals, driving upsell/cross-sell, and owning revenue targets (NRR/retention) for enterprise accounts
Experience engaging with senior stakeholders (CXOs, CISOs) and navigating procurement/partner ecosystems
Prior exposure to BFSI or other regulated-sector clients is a plus
Technical/Domain Knowledge-
Working knowledge of cybersecurity concepts — threat intelligence, digital risk protection, data leak prevention, attack surface management, or brand/fraud monitoring
Ability to independently interpret security findings/alerts and translate them into client-facing recommendations
Comfortable conducting product demos, configuration reviews, and technical walkthroughs without heavy pre-sales/engineering support
Familiarity with SaaS security platforms and their integration into customer security workflows
Skills-
- Strong executive communication and presentation skills — able to run QBRs/ABRs/EBRs with CXO/CISO audiences
- Consultative, advisory selling approach — balances customer advocacy with commercial outcomes
- Analytical mindset for triaging findings, spotting expansion opportunities, and analyzing customer feedback
- Proficiency with CRM tools for pipeline and account record management
- Strong stakeholder management and cross-functional collaboration skills
- Other Requirements-
- Willingness to travel extensively (60%+) to customer sites
- Bachelor's degree in a relevant field (Computer Science, IT, Cybersecurity, or related); relevant certifications (e.g., CEH, Security+, CISM) are a plus but not mandatory
- Benefits of Joining CloudSEK
- We provide an environment where you can develop and enhance your skills while delivering meaningful work that matters. You’ll be rewarded a competitive salary as well as a full spectrum of generous perks and incentives which include:
- Flexible working hours.
- Food, unlimited snacks and drinks are all available while at office.
- And, the finest part is yet to come! Every now and then we ensure to unwind and have a good time together, which involves games, fun, and soulful music. Feel free to show off your artistic side here!
- CloudSEK is an equal opportunity employer and is committed to building a diverse and inclusive workplace. We encourage candidates from all backgrounds to apply.
About CloudSEK
Cybersecurity company leveraging contextual AI to predict and prevent cyber threats through external threat monitoring, digital risk protection, and attack surface management.
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