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Tech Zone Support Technician

Canopius
London, GBR
Full-time
Mid
Hybrid
Discovered 3 weeks ago
OneDriveSharePoint OnlineActive DirectoryAzure ADMicrosoft Endpoint Manager (Intune)TCP/IP

Full Job Posting

Responsibilities

  • Support for office-based technologies supported by the relevant Group IT functions, including networking and audio-visual equipment.
  • Laptop setup for new joiners and ongoing management for deployed devices
  • Support for home workers on laptop and connectivity issues
  • 2nd line M365 and Teams support including usability queries
  • Laptop & smartphone setup for new joiners and ongoing management for devices deployed.
  • Create and maintain effective service procedures, policies, and standards
  • Governance and good management of Networking rooms and cabling
  • Support for Company and BYOD smartphones, Android and iOS
  • Liaising with 1st line Service Desk for escalations, problems and major incidents
  • Involvement in testing where changes & new processes are being deployed
  • Key escalation point for incidents, request and customer experience including Problem and Incident Management

Qualifications

  • Previous experience in IT support role
  • Excellent IT skills and knowledge of troubleshooting computer related issues both hardware and software, as well as desktop, laptop and mobile devices
  • Experience with supporting Audio Visual equipment
  • Knowledge of M365 Office Suite, OneDrive & SharePoint Online, MS Teams, Active Directory, Azure AD, Microsoft Endpoint Manager (InTune), as well as TCP/IP, DNS and DHCP is desired
  • Experience of working with third party specialist support providers and managing their engineers and ticket queues
  • Experience of supporting Azure cloud and associated services.
  • Good communication skills, both oral and written
  • Experience of supporting a wide-ranging user base including VIP support
  • Solid understanding of Security and audit / compliance requirements
  • Experience of ServiceNow ITSM, and ideally ITOM
  • Strong communication skills, both oral and written and ability to interact with all levels across the business
  • Powershell and PowerBI experience are very desirable
  • Confident with day to day support activities and with tactical and strategic thinking
  • Attention to detail with a high degree of accuracy in work product
  • Proactive self-starter who shows initiative and is always willing to take on more
  • A strong collaborator; excellent relationship building and communication skills with the ability to engage people from diverse cultures and different levels
  • Experience of working in a global organisation, balancing global and local requirements

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