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Complaints Analyst

Canopius
Manchester, GBR
Full-time
Mid
Hybrid
Discovered 4 days ago

Full Job Posting

Skills:

  • Good communicator, able to convey the message appropriately and ensure it is understood by the audience (at all levels, including regulators where appropriate and the Lloyd’s complaints team.)
  • Ability to interpret policy wordings and technical insurance terminology across a variety of insurance products.
  • Understanding of and experience in complaints handling and the Lloyd’s complaints processes
  • The ability to build strong working relationships, both internally and with a range of external stakeholders
  • Strong organisation skills; ability to work under pressure, manage and prioritise key tasks and focus on delivering them within agreed deadlines.
  • Experience of working in a regulated environment.
  • #LI-CNP

Qualifications

  • Good communicator, able to convey the message appropriately and ensure it is understood by the audience (at all levels, including regulators where appropriate and the Lloyd’s complaints team.)
  • Ability to interpret policy wordings and technical insurance terminology across a variety of insurance products.
  • Understanding of and experience in complaints handling and the Lloyd’s complaints processes
  • The ability to build strong working relationships, both internally and with a range of external stakeholders
  • Strong organisation skills; ability to work under pressure, manage and prioritise key tasks and focus on delivering them within agreed deadlines.
  • Experience of working in a regulated environment.

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