{bc}
Apply
smartrecruiters

Tech Support/IT Helpdesk (Tier 2)

SBT Global, Inc.
Plano, USA
Contract
Mid · 5+ years experience
Onsite
$30.25
Discovered 2 weeks ago
powershellservicenow

Full Job Posting

Key Responsibilities

  • Provide Tier 2 technical support for laptops, desktops, mobile devices, and peripherals in Windows environments.
  • Troubleshoot and resolve Microsoft Active Directory issues involving user accounts, Group Policy, organizational units (OUs), permissions, and login access.
  • Support Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint, as well as enterprise collaboration tools.
  • Manage escalated issues from Tier 1 support and collaborate with Tier 3 and infrastructure teams to resolve advanced technical problems.
  • Support user onboarding and offboarding, including account setup and access-rights management through Active Directory and other systems.
  • Provide on-site and after-hours VIP support for executives and respond to other urgent support requests.
  • Document incidents, troubleshooting steps, and resolutions in a service management system such as Zendesk.
  • Assist with software deployment, patching, and system updates.
  • Identify recurring issues and recommend long-term solutions and process improvements.
  • Follow IT security policies and procedures.
  • Preferred Experience
  • All your information will be kept confidential according to EEO guidelines.
  • Pay rate: ~$30.25~/h, DOE
  • Work Location: Plano, TX
  • Contract Period: 1 yr

Qualifications

  • Bachelor’s degree in Information Technology, Computer Science, or a related field.
  • At least 5 years of hands-on IT support experience in an enterprise environment.
  • Strong proficiency with Microsoft Active Directory, including ADUC, Group Policy Objects (GPOs), DNS, and DHCP.
  • Experience supporting Windows 10/11, Office 2021/2023, and standard desktop applications.
  • Familiarity with remote support tools such as SCCM and Remote Desktop.
  • Strong written and verbal communication and problem-solving skills.
  • Ability to prioritize and manage multiple tasks in a fast-paced environment.
  • CompTIA A+, Network+, Microsoft MCP/MCSA, or similar certifications preferred.
  • VDI support experience is a plus.
  • macOS support experience is a plus.
  • Working knowledge of ITIL practices is a plus.
  • Experience supporting 500 or more end users in an IT service desk environment.
  • Basic scripting experience, particularly with PowerShell, for automation tasks.
  • Experience with ticketing systems such as Zendesk, ServiceNow, or BMC Remedy.
  • Experience with Enterprise Mobility Management (EMM) or Mobile Device Management (MDM).
  • Experience with Windows Deployment Services (WDS).
  • Experience with disk imaging and cloning tools.

Apply for this job in 1 click

Skip the repetitive application forms

Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.

Sarah M.James T.Maya R.

Trusted by over 500,000 job seekers on Base Career

Start Free Today

More from this employer

More jobs at SBT Global, Inc.

Content Creator & Social Media Coordinator

Pico Rivera, USA

Discovered TodayFull-time

Network Project Manager (Cable/Low Voltage Implementation)Korean Bilingual

Taylor, USA

Discovered TodayContract

Logistic Pricing Analyst (Korean Bilingual)

Plano, USA

Discovered 3 days agoContract

Corporate Controller / Finance Manager

Cerritos, USA

Discovered 3 days agoFull-time

Jr. Front-End Developer(Korean Bilingual)

Plano, USA

Discovered 3 days agoContract

Logistics CIM Engineer (Korean Bilingual)

Queen Creek, USA

Discovered 3 days agoFull-time

Logistics MCS (Material Control System) Engineer (Korean Bilingual)

Queen Creek, USA

Discovered 3 days agoFull-time

Business System Analyst for N-MCS System

Plano, USA

Discovered 3 days agoContract