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Tech Lead, Sales Technology

MetLife
Cary, USA
Full-time
Senior · 5+ years experience
Hybrid
USD 122950-181800 yearly / year
Discovered 1 months ago
SalesforceSeismicMetIQMicrosoft TeamsMarketoDatabricks

Full Job Posting

Description and Requirements

  • When you join MetLife’s Global Technology team, you’ll be part of a forward-thinking group dedicated to shaping the future of digital solutions for customers worldwide. You’ll develop, maintain and support technology applications and delivery, leveraging AI, automation, and contemporary ways of working to enhance experiences and drive business outcomes. Your work will simplify complex processes, improve tech resiliency, and ensure high-performing, seamless solutions that power life’s most important moments. In this dynamic environment, you’ll collaborate with talented peers across teams and functions, expanding your skills in impactful ways. Ready to push boundaries and set new industry standards? Join us and help drive the future of technology forward.

Description and Requirements

  • The Tech Lead, Sales Technology is a hands-on technical leader responsible for designing, developing, and integrating capabilities that connect the B2B Sales technology ecosystem. This role drives technical solutioning across sales data, workflow, agentic orchestration, content enablement, marketing activation, commercial intelligence, and CRM-adjacent experiences. The role partners with product, architecture, data and analytics, AI / Agentic capabilities, Salesforce, Seismic, UX, QA, DevSecOps, vendors, and business stakeholders to deliver secure, scalable, human-centered solutions that improve seller productivity and operational effectiveness.

Description and Requirements

  • Lead technical design and development for B2B Sales solutions that connect data, workflow, seller experience, AI-enabled recommendations, and enterprise platforms.
  • Create architectural specifications, solution designs, integration diagrams, API/data-flow designs, technical stories, estimates, and implementation plans for complex B2B capabilities.
  • Design and guide integrations across US Data Hub, Salesforce/GB360, Seismic, MetIQ, Teams/Outlook, Marketo, Power BI, Power Automate, underwriting, pricing, and other ecosystem platforms.
  • Partner with Product Owners, Product Managers, Architects, Data and Analytics, Functional Analysts, QA, DevSecOps, and vendors to translate business outcomes into secure, scalable technical solutions.
  • Lead hands-on development and technical implementation using modern cloud, API, workflow, data, and application patterns appropriate to the solution scope.
  • Evaluate API, event, batch, data virtualization, microservice, agentic workflow, and human-in-the-loop design options, documenting tradeoffs, risks, constraints, and recommended paths.
  • Lead peer reviews of solution designs, code/configuration, test strategies, automated tests, security controls, deployment plans, and production support approaches.
  • Support AI-first and Agile delivery by enabling rapid prototyping, measured pilots, production hardening, stage-gated transition to scaled operations, and continuous improvement.
  • Investigate and resolve complex production incidents, integration failures, data issues, performance concerns, defects, and technical debt across the connected sales ecosystem.
  • Mentor and guide developers, configurators, integration engineers, and vendor partners on technical standards, reusable patterns, quality practices, and maintainability.
  • Maintain awareness of emerging integration, cloud, AI, workflow, data, and seller-experience technologies that could improve B2B Sales outcomes.

Description and Requirements

  • 5+ years of software engineering experience designing and building enterprise-scale applications, platforms, APIs, integrations, data flows, or workflow solutions.
  • Experience leading enterprise architecture, solution design, and target-state architecture definition for complex, multi-system technology ecosystems.
  • Experience defining technical roadmaps, architectural tradeoffs, implementation sequencing, and transition plans that move solutions from current state to target state.
  • Experience with API and integration architecture, including REST APIs, event-based integration, microservices, batch/ETL/ELT, streaming, middleware, data virtualization, and enterprise integration patterns.
  • Strong system design skills, including scalability, resilience, observability, performance, security, governance, production readiness, and supportability considerations.
  • Experience translating business capabilities into technical designs, implementation plans, technical stories, estimates, test approach, and release readiness criteria.
  • Experience leading cross-functional engineering teams, including developers, integration engineers, data engineers, QA, DevSecOps, architects, vendors, and product partners.
  • Experience working in Agile or SAFe delivery, including backlog refinement, PI/sprint planning, demos, release planning, dependency management, and cross-team coordination.
  • Strong problem-solving, systems thinking, root-cause analysis, performance tuning, and technical debt remediation skills.
  • Strong communication and stakeholder management skills with ability to explain technical tradeoffs to business, product, architecture, vendor, and engineering partners.
  • Bachelor degree in Computer Science, Information Systems, Engineering, or equivalent work experience.

Description and Requirements

  • Salesforce ecosystem understanding, including CRM data models, integration patterns, platform constraints, and alignment with headless CRM or CRM-adjacent experiences.
  • Experience with data platform architecture and engineering patterns across Databricks, Azure Data Lake, Azure Data Factory, Azure AI Foundry, Azure services, or comparable enterprise data platforms.
  • Hands-on experience with modern application development using Java, JavaScript/TypeScript, Python, Node.js, Spring Boot, React, or comparable enterprise development technologies.
  • Experience designing AI-enabled and agentic workflow architectures, including human-in-the-loop patterns, orchestration, decision support, governance, and operational controls.
  • Experience with Seismic and sales-enablement integrations, including content activation, seller workflow, recommendations, analytics, or CRM-connected enablement use cases.
  • Experience with MCP-based data access architecture, tool/data governance, agentic access patterns, and vendor evaluation, including build-versus-buy assessment.
  • Experience with Marketo, Microsoft Teams, Power Platform, Azure AI Foundry, Databricks, Microsoft Fabric, Power BI, or comparable commercial sales and data platforms.
  • Experience with enterprise data foundations, semantic layers, customer/account identity, scoring, next-best-action, recommendation engines, or AI-assisted workflow patterns.
  • Experience in insurance, group benefits, commercial sales, sales enablement, marketing activation, underwriting, pricing, broker/customer platforms, or CRM transformation.
  • Azure, SAFe for Teams, SAFe Scrum Master, MuleSoft, API management, cloud architecture, DevOps, or security certification.

Description and Requirements

  • The expected salary range for this position is $122,950 - $181,800 . This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.
  • Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
  • As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We’re looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.
  • Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible . Join us!

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