Teams Voice Architect / Senior Engineer
Full Job Posting
Key Responsibilities
- Lead the design and implementation of Microsoft Teams Phone services.
- Design PSTN connectivity using Operator Connect, Direct Routing, and cloud-based SBC services.
- Define voice routing, numbering plans, dial plans, and telephony policies.
- Design and configure Microsoft Teams voice, audio conferencing, and calling capabilities.
- Support integration with client telephony providers and external voice services.
- Develop architecture to support future adoption of client-managed SBC infrastructure.
- Configure voice security, resilience, and service continuity requirements.
- Lead telephony testing, validation, troubleshooting, and performance optimisation activities.
- Develop solution documentation, operational procedures, and support handover materials.
- Support deployment planning, pilot activities, and production rollout of voice services.
- Provide technical leadership and governance across the Unified Communications workstream.
- Key Skills
- Microsoft Teams Phone
- Microsoft Teams Voice Architecture
- Operator Connect
- Direct Routing
- Session Border Controllers (SBC)
- PSTN Connectivity and Telephony Services
- Dial Plans and Number Management
- Voice Routing Policies
- Audio Conferencing
- Microsoft Entra ID
- Unified Communications Design
- VoIP and SIP Technologies
- Telephony Security and Compliance
- Network and Connectivity Troubleshooting
- Enterprise Voice Migration
- Technical Design and Solution Governance
- Preferred Experience
- Designing and implementing Microsoft Teams Phone solutions in large enterprise environments.
- Direct Routing, Operator Connect, and SBC integration projects.
- Migration from traditional PBX or telephony platforms to Microsoft Teams.
- Government or highly regulated environments.
- Global telephony deployments and multi-region voice architectures.
- Complex numbering, voice routing, and telephony integration programs.
- Technical leadership across Unified Communications transformation initiatives.
About Avanade
Provides Microsoft-focused IT consulting and digital transformation services.
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