Team Manager - Riyadh

Position

Sales and Client Development

• Coach sales and operations teams to deliver client experiences that meet or exceed commercial and profitability targets.
• Manage and motivate the team to achieve or exceed store commercial targets.
• Develop client relationships and drive sales, product-category targets, and relevant KPIs.
• Drive client development activities for new and existing clients, personally manage relationships, and support brand recognition and market penetration.
• Drive business through key product pillars and KPIs.

Service and Talent Management

• Model and coach service standards based on client feedback; maintain a management presence on the sales floor.
• Improve service in response to NPS and client feedback and optimize hospitality and store amenities.
• Train, coach, and provide feedback; use recognition and performance management to improve engagement and performance.
• Foster inclusion and growth, encourage an entrepreneurial spirit, and set clear goals aligned with strategic priorities.
• Partner with the Store Director and lead the team in delivering service excellence.

Operational Excellence

• Ensure operational support for sales and service, manage back-of-house efficiency, and follow established procedures.
• Identify and implement efficiencies and best practices and ensure compliance with internal controls.

Required Qualifications

• Requires at least 5 years of sales management experience in retail or luxury retail and a proven record of sales generation and commercial results.
• Requires flexibility to work nights, weekends, holidays, and different store roles based on business needs.
• Requires proficiency with Microsoft Word, Excel, Outlook, and POS systems; strong oral and written communication skills.
• Requires ability to develop opportunities and client relationships, build brand recognition, and demonstrate trust, integrity, fairness, and professionalism.

Preferred Qualifications

• Previous luxury retail experience and a university degree are preferred.
• Additional language skills, including Arabic, are preferred.

About Tiffany & Co.