Senior Client Advisor | Full-time | Perth

We are seeking an experienced Senior Client Advisor to join our Perth store. In this role, you will deliver exceptional customer service in line with Tiffany & Co.’s standards, using your product knowledge, selling skills and client follow-up to build strong client relationships and drive sales.

You will be responsible for achieving and exceeding individual sales and clienteling targets, while supporting and coaching the team to maximise sales performance. You will also assist the Management team with store opening and closing procedures and help ensure the smooth day-to-day running of the sales floor.

As a Tiffany Senior Client Advisor you will:

Achieve individual annual net sales targets by building strong client relationships and delivering the Tiffany Touch and the highest standards of customer service.

Assist clients with product selection through consultative selling, strong product knowledge and the application of Tiffany & Co.’s selling standards.

Build lasting client relationships through personalised service and proactive clienteling.

Drive client retention and repeat business through effective follow-up and relationship management.

Represent the Tiffany & Co. brand through professional presentation, behaviour and a commitment to luxury service standards.

Handle client enquiries, concerns, and complaints professionally and effectively.

Work collaboratively with the boutique team to support business initiatives and achieve overall store objectives.

Support Client Advisors through coaching and mentoring to strengthen selling skills and improve sales performance.

Tiffany & Co. is one of the world’s most recognizable luxury jewelry brands. The Tiffany name has become synonymous with elegance, innovative design, fine craftsmanship and creative excellence with a reputation for the finest jewelry and effortless style.

For 185 years, Tiffany has created a legacy of exquisite designs and romantic ideals. Tiffany & Co.'s rich heritage of celebrated artists, historic milestones and magnificent jewelry creates the foundation from which our employees build upon each day. Tiffany employees are passionate, kind and professionally committed. We hold ourselves and our co-workers to high standards. We continually educate ourselves about new merchandise collections, cultures, and the evolving luxury market. Our respect and love for the brand creates a workplace like no other. Tiffany employees honor every special moment in our clients' lives and every unique gift that commemorates their milestones. This differentiating factor, known as the Tiffany Experience (Creating Connections, Providing Personalized Experiences and Honoring the Tiffany Legacy) is never compromised.

We expect our employees to deliver the Tiffany Experience to each and every client and Tiffany recognizes and rewards excellence in service of this promise. For us, it is a dream to be associated with a company that is forever aligned with exquisite craftsmanship, timeless design and a dedicated commitment to corporate sustainability.