Team Leader, Insurance Telesales Agents

Commercial Bank, founded in 1975 and headquartered in Doha, plays a vital role in Qatar’s economic development by offering a range of personal, business, government, international and investment services.

We believe in empowering our employees, providing them with opportunities for growth and professional development.

By Joining us, you’ll be part of a workplace culture that fosters innovation, supports work-life balance, and encourages you to reach your full potential.

Join us in shaping the future of banking!

****Key Accountabilities****

Supervision of Subordinates

 Organise and supervise the activities and work of the Life Insurance telesales unit to ensure that all work within this area is carried out in an efficient manner, which is consistent with operating procedures and policies

 Provide on-the-job training, coaching and constructive feedback to subordinates to support their overall development

 Provide regular feedback on issues faced by the Life Insurance Tele Sales unit to support the Life Insurance product and sales strategy to support the delivery of underlying team objectives

Sales monitoring

 Monitor sales performance regularly versus the budget of the life insurance telesales team, in order to ensure meeting the set budgets

 Ensure that all sales activities are conducted within the controls and quality standards set by CB guidelines and compliant with QCB regulations

Cross sell of bancassurance products

 Plan and drive cross sell of life insurance products through the Telesales team, targeting to meet assigned product penetration rates

 Provide and analyse periodic and / or ad hoc reports in order to provide insights and clarity of life insurance products current activities and performance

Training and Certification

 Responsible for ensuring the Life Insurance tele sales team complete required product and bank training courses in a timely nature in accordance with the QCB provisions

 Ensure that functional procedures and controls covering a specific area of activity are conducted in compliance with risk, audit, and regulatory requirements

MIS and Reports

 Prepare departmental and regulatory MIS statements and reports timely and accurately to meet CB and QCB reporting requirements, policies and standards

 Perform other related duties or assignments as directed

Minimum 3 years in Insurance Industry

We appreciate your interest in joining CBQ!

Please note that only selected candidates will be contacted for further steps in the hiring process.

This job posting is for informational purposes only, and CBQ reserves the right to modify, withdraw, or close it at any time without notice.