Team Leader Compliance (15235)

City of Boroondara is a leader in the Local Government sector and one of the nation’s most liveable municipal councils. The Team Leader Compliance plays a key role in the leadership of the Civic Services Department, which deliver multiple regulatory services to protect the health, safety, amenity and assets of the city. Our department is a hive of activity with the highest customer interface in Council and no two days will be the same.

Reporting to the Coordinator Compliance Programs and supported by an experienced senior leadership team, key responsibilities include:

Lead, supervise and support a multi-disciplined team of Local Laws and Animal Management Officers.

Drive high standards of investigative practices and service excellence through coaching and mentoring of Officers to enable their success.

Foster an innovative, engaged, customer-focused and high performing team.

Shape a workplace culture underpinned by our core workplace values.

Contribute to the broader, strategic compliance matters across the Department - including public health, construction and parking.

Lead by example to provide exemplary customer service.

Provide relevant technical advice and manage escalated matters by managing up to senior leadership to provide recommendations to resolve high-profile cases.

Coordinate rosters and allocate tasks according to service requirements.

A fully maintained vehicle is provided as 'tool of trade' to perform necessary duties and commute to and from work.

A little bit about you Your skills are the foundation of our success. The skills and experience you bring:

Experienced people leader with a passion for working with others and developing your teams to reach their full potential.

High emotional intelligence and an empathic approach with demonstrated ability to maintain positive relationships and communicate effectively.

Demonstrated ability to support, inspire, build and develop a strong team with robust, consistent team-work practices.

Customer focused with demonstrated ability to promptly resolve issues and communicate outcomes.

Critical thinking skills to be able to break down a problem and arrive at a position that is legally sound and meets community expectations.

Experience in a regulatory role previously is preferred but not mandatory. People with strong customer service, retail and hospitality leadership backgrounds transition very successfully into this role.

Want to know more? To connect further and gain a better insight into this opportunity view the Position Description What sets us apart?

An investment in your ongoing professional and personal development including inhouse and external leadership programs and growth and secondment opportunities. Your potential is recognised and your career trajectory is a shared priority

The Civic Service’s Department is evolving, and this is an exciting time to join us in re-shaping our function and playing a significant part in an exceptionally large-scale transformation

You will be part of a team that makes a real difference. Working at Boroondara means contributing to creating positive change in the world. Join us in a role where your work matters, and you contribute to meaningful outcomes

A supportive and friendly workplace culture that values diversity, collaboration and continuous improvement

We offer many staff benefits such as flexible working arrangements, study support, wellbeing programs, gym and pool memberships