Business and Policy Analyst

Role overview

Key responsibilities

• Lead parking technology innovation through market research, consultation, and refinement of approaches with Parking Services leadership.
• Analyse large parking operations datasets and develop insights, recommendations, and future service model input.
• Support parking contract management, enhancement, and maintenance; coordinate delegated priorities for the Business and Policy Lead.
• Provide customer service to internal and external stakeholders and project support for departmental improvement initiatives.
• Manage purchase orders, goods receipting, invoices, and accurate financial records.
• Provide advocacy and quality assurance on Civic Services legislative and auditing functions.

Skills and experience

• Data analysis, insight development, and project management and continuous improvement expertise.
• Ability to prioritise and organise work to meet agreed timeframes.
• Strong records management and Microsoft Office skills, particularly Excel and PowerPoint.
• Excellent written and verbal communication, including report and correspondence writing.
• Knowledge of relevant regulations and Council policies, or ability to acquire it.
• Relevant experience in complex customer service or administration, including in-person and telephone service, and financial administration; local government or statutory experience is preferred.

Workplace

• A 4:1 hybrid working arrangement is offered.

Compensation

• Salary is $87,101–$100,905 per annum plus superannuation and RDO leave.

Benefits

• Benefits include flexible working arrangements, wellbeing programs, gym and pool memberships, and professional development.