Team Leader Client Service IRC

What you’ll do

• As part of the Industrial Relations Commission within Courts, Tribunals and Service Delivery, you will lead the Client Services & Listings team and oversee the coordination of courtroom and hearing room allocations for Industrial Court and IRC matters You will also Lead and develop a team delivering high-quality client services Manage court listings and hearing room coordination to support effective service delivery Provide expert advice, resolve complex issues and drive continuous improvement initiatives What we’re looking for Demonstrated experience leading and developing teams while managing competing priorities in a complex operational environment Proven ability to deliver exceptional client service and build productive relationships with diverse stakeholders Sound knowledge of, or the ability to quickly acquire knowledge of, Industrial Relations Commission policies, procedures, legislation and operational practices Strong communication, problem-solving and conflict resolution skills, with the ability to manage complex issues and drive continuous improvement Strong proficiency in Microsoft Office applications, particularly Word and Outlook, with the ability to efficiently manage correspondence, prepare high-quality documentation and support effective team operations Download the role description . To apply directly via the DCJ Careers site click here . Search for the job and click the ‘Apply now’ button. We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.