Client Service Officer

What you’ll do

• The Client Service Officer works directly with a range of support services and clients in their homes, in the office, and throughout the community to deliver housing assistance tailored to client needs. Tenancy Team: You will: Visit tenants in their homes on a regular scheduled basis. Conduct property inspections and support tenants to maintain successful tenancies. Work with tenants to address issues including rent arrears, property care concerns, and tenancy obligations. Support the resolution of anti-social behaviour concerns and neighbourhood issues. Work with clients at the counter, over the phone and in the community. Process and assess applications and enquiries using relevant legislation, policies and procedures. Working collaboratively in a team environment to achieve the team’s key performance indicators (KPI’s). Ability to link in with and collaborate with a range of Government and non-Government services to provide specialist support to individuals and families to assist in sustaining tenancies identifying and addressing barriers to successful engagement with HOMES NSW Use a range of technologies including iPads, online systems and mobile communication tools. Access & Demand Team: You will: Work directly with clients and advocates to provide advice and assistance on housing options. Process and assess housing applications and enquiries using relevant legislation, policies and procedures. Work rostered shifts supporting clients at the counter and over the phone. Working collaboratively in a team environment to achieve the team’s key performance indicators (KPI’s). Support outreach services and homelessness initiatives within local communities. Use a variety of technologies and online systems to manage client interactions and casework. Join our Information Session Interested in learning more? Meet members of the team, hear about the realities of the role, and ask questions before submitting your application. Date: Tuesday October 20, 2026 Time: 6:00 pm click here to register: Client Service Officer | Information Session | Registration Form What we’re looking for This role will suit people who enjoy working with others, can adapt to changing situations, and are comfortable engaging with clients from diverse backgrounds and circumstances. Successful candidates will demonstrate: Confidence visiting clients in their homes and working independently in the community. Resilience and professionalism when working with vulnerable clients and challenging situations. Strong situational awareness and a commitment to personal safety practices. The ability to build rapport while maintaining professional boundaries. Excellent communication and relationship-building skills. Strong customer service skills with an empathetic approach. The ability to work independently and as part of a team. Confidence using technology and learning new systems. A commitment to teamwork, continuous improvement and delivering positive client outcomes. Why join Homes NSW? Meaningful work that directly supports vulnerable people and communities. Structured training, mentoring and ongoing support. Diverse career pathways across Homes NSW and the NSW Public Sector. A supportive team environment where safety, wellbeing and professional development are priorities. The opportunity to make a genuine difference every day. We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you. Download the role description. If you are viewing this ad in Seek and wish to apply via their portal, you will be required to either set up a profile or login via your existing Seek account. To apply directly via the DCJ Careers site click here . Search for the job and click the ‘Apply now’ button.