Team Leader – BPO / Sales / Tele calling
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About the Role
We are seeking an experienced and results-driven Team Leader to join our growing team in Dubai. The ideal candidate will have a strong background in BPO, telecalling, or sales-driven environments and a proven ability to manage teams, drive performance, and meet targets.
Key Skills for This Role
Full Job Posting
Overview
We are seeking an experienced and results-driven Team Leader to join our growing team in Dubai.
The ideal candidate will have a strong background in BPO, telecalling, or sales-driven environments and a proven ability to manage teams, drive performance, and meet targets.
Key Responsibilities
- Lead, mentor, and manage a team of telecallers or sales representatives
- Monitor daily performance and ensure team targets are achieved
- Provide coaching, feedback, and ongoing training to improve productivity
- Handle escalations and support team members in resolving customer concerns
- Track KPIs and prepare performance reports
- Collaborate with management to implement process improvements
Requirements
- Prior experience in BPO, telecalling, or sales environments
- Proven team handling and leadership experience
- Strong communication and interpersonal skills
- Target-driven mindset with problem-solving abilities
Benefits
- Employment Visa
- Medical Insurance
- Other benefits as per UAE Labour Law.
- Kindly fill out the form.Our HR Executive will connect with you shortly.
- *https://docs.google.com/forms/d/e/1FAIpQLSd9PhnC5enivY-82wdogzYv9Pr5pVMJG_bmQe7iSkWn5o4EHQ/viewform?usp\=header*
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