Team Leader

· Supervise the day-to-day operations of Centre, ensuring adherence to grooming standards.

· Implement and uphold promotional activities to drive engagement and customer loyalty.

· Conduct regular 15-minute daily briefings for the team.

· Monitor and minimize absenteeism to ensure operational efficiency.

· Encourage and motivate employees, serving as a role model and example.

· Enforce a no-phone policy for employees to maintain a focused and safe environment.

· Oversee inventory in the cafe, maintaining office supplies, and ensuring timely ordering of materials.

· Manage the frequent occurrence of parties, ensuring smooth coordination and supervision.

· Submit daily End-of-Day (EOD) reports to the Area Manager, Finance, and Regional Manager.

· Ensure SOPs are followed with 100% adherence.

Be ready to lend a hand with additional tasks when colleagues in **Centre** are unavailable, ensuring a seamless workflow and strong team support.

· Contribute to achieving weekly sales targets by effective managing of the team.

Regularly update the daily sales board, offering in-depth insights into sales metrics and trends for the team's awareness and analysis.

·Lead the delivery of exceptional customer experiences, ensuring play areas, cafe, party hall, and retail spaces meet high standards.

· Manage the kids and parents, with specific guidelines for weekdays and weekends.

Address and resolve customer complaints promptly, implementing necessary measures for cleanliness and satisfaction.

Reporting and Analysis

· Manage internal data in SharePoint related to maintenance, inventory, and attendance.

· Provide proper communication channels, especially in risk mitigation situations.

Address maintenance issues promptly, ensuring timely resolution even in emergencies

· Motivate the team by setting an example, following SOPs, and ensuring their adherence.

· Incorporate motivational strategies, such as a "Quote of the Day" and daily sales board updates.

· Encourage employee suggestions, communicate with the area manager regarding IT concerns, and implement recognition schemes.

· Recognize the need for customer service training and ensure it is implemented for the team.

Acceptable proficiency/threshold education, qualifications, training, and experience are necessary to enable the role holder to perform the role fully and effectively

Educational qualifications

Any Undergraduate course in Business Administration, Hospitality Management, or a related field.

Relevant experience

· Overall, 5 to 7 years of experience

· 3 to 5 years of managerial experience in the edutainment, hospitality, or related industry.

· Operational management in edutainment

· Customer experience strategies

· Sales and revenue management

· Standardization & SOP enforcement

· Quality assurance measures

· Risk assessment & management

· Health & hygiene standards in child-centric environments

· Inventory management

· Ordering processes and coordination of operational needs

· Leadership and motivation

· Analytical thinking

· Problem-solving

· Customer service and complaint resolution

· Coordination with various departments

· Adaptability to dynamic environments

· To achieve weekly & monthly sales targets of orange wheels

· To implement effective strategies to drive sales & upselling

· To adhere all the SOPs

· To conduct regular audits to ensure safety & quality compliance

Pay: AED12,000.00 - AED15,000.00 per month